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Dialpad + Zendesk

Create new Zendesk tickets from newly created Dialpad sms messages

Manage customer support with ease using this workflow that connects Dialpad and Zendesk. Whenever a new SMS is created in Dialpad, a corresponding ticket gets generated in Zendesk. This efficient automation ensures you stay ahead in real-time customer engagement while saving your valuable time spent on manual data entry.

Manage customer support with ease using this workflow that connects Dialpad and Zendesk. Whenever a new SMS is created in Dialpad, a corresponding ticket gets generated in Zendesk. This efficient automation ensures you stay ahead in real-time customer engagement while saving your valuable time spent on manual data entry.

  1. When this happens...
    DialpadDialpad
    SMS Created

    Triggers when an SMS is created

    TriggerInstant
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

What does this mean?

    • Call StatesRequired

    Trigger
    Instant
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    • Api Docs Info

    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
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    • Organization

    Trigger
    Scheduled
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    • SMS directionRequired

    Trigger
    Instant
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  • Dialpad triggers, actions, and search

    Create and Optionally Assign Contact in Dialpad

    This action creates a new contact in Dialpad with the provided details and optionally assigns it to a specific department or user.

    Action
    Write

    • ViewRequired

    Trigger
    Scheduled
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    • Tags

    Trigger
    Instant
    Try It
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About Dialpad

Dialpad is a business communications platform that's built to grow with your team, no matter where in the world they are. Offering voice, messaging, video, and more, Dialpad helps teams stay connected across all their existing devices.
Learn more

Related categories

  • Phone & SMS
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About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn moreHelp

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