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Dialpad + Zendesk

Dialpad + Zendesk

Dialpad + Zendesk integrations

Create new Zendesk tickets from newly created Dialpad sms messages

Manage customer support with ease using this workflow that connects Dialpad and Zendesk. Whenever a new SMS is created in Dialpad, a corresponding ticket gets generated in Zendesk. This efficient automation ensures you stay ahead in real-time customer engagement while saving your valuable time spent on manual data entry.

  1. When this happens...
    SMS Created
    SMS Created
    SMS CreatedTriggers when an SMS is created
  2. automatically do this!
    Create Ticket
    Create Ticket
    Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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More things you can do with Dialpad and Zendesk

Discover other triggers and actions you can use with Dialpad and Zendesk

    • Call States
      Required
    Trigger
    Instant
    Try It
    • Api_docs_info
    • Stop on error
      Required
    • HTTP Method
      Required
    • URL
      Required
    • Query string parameters
    • Additional request headers
    • Body
    Action
    Write
  • Zendesk triggers, actions, and search
    New Group

    Triggers when a new group is created.

    Trigger
    Polling
    Try It
    • View
      Required
    Trigger
    Polling
    Try It
    • SMS direction
      Required
    Trigger
    Instant
    Try It
  • Dialpad triggers, actions, and search
    Create and Optionally Assign Contact in Dialpad

    This action creates a new contact in Dialpad with the provided details and optionally assigns it to a specific department or user.

    Action
    Write
    • Tags
      Required
    Trigger
    Polling
    Try It
    • Organization
    Trigger
    Polling
    Try It
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About Dialpad
Dialpad is a business communications platform that's built to grow with your team, no matter where in the world they are. Offering voice, messaging, video, and more, Dialpad helps teams stay connected across all their existing devices.
Related categories
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About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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