Dialpad + Zendesk + Hume AI + Filter by Zapier
Dialpad + Zendesk + Hume AI + Filter by Zapier
Dialpad + Zendesk integrations
Escalate negative customer calls to Zendesk tickets
Catch frustrated customers before they churn. When a call ends in Dialpad, this Zap analyzes the conversation's emotional tone using Hume's voice AI. If negative sentiment is detected, it automatically creates a priority support ticket in Zendesk so your team can follow up quickly.
- When this happens...Call State ChangedTriggers when a call state changes.
- automatically do this...API Request (Beta)This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
- then do this...Only continue if...Set up rules to specify when this Zap can continue running.
- then do this!Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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More things you can do with these apps
Discover other triggers and actions you can use with Dialpad, Hume AI, and more
- Call StatesRequired
Try ItTriggerInstant- Api_docs_info
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
ActionWrite- ProviderRequired
Try ItTriggerPolling- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
ActionWrite
- SMS directionRequired
Try ItTriggerInstant- Create and Optionally Assign Contact in Dialpad
This action creates a new contact in Dialpad with the provided details and optionally assigns it to a specific department or user.
ActionWrite - TextRequired
- Voice Description
- Voice
- Speed
- Audio Format
- Trailing Silence
ActionWrite- Only continue if...Required
ActionFilter
Dialpad is a business communications platform that's built to grow with your team, no matter where in the world they are. Offering voice, messaging, video, and more, Dialpad helps teams stay connected across all their existing devices.
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Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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Only allow a Zap to proceed when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.
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