Dialpad + Zendesk + Hume AI + Filter by Zapier
Escalate negative customer calls to Zendesk tickets
Catch frustrated customers before they churn. When a call ends in Dialpad, this Zap analyzes the conversation's emotional tone using Hume's voice AI. If negative sentiment is detected, it automatically creates a priority support ticket in Zendesk so your team can follow up quickly.
Catch frustrated customers before they churn. When a call ends in Dialpad, this Zap analyzes the conversation's emotional tone using Hume's voice AI. If negative sentiment is detected, it automatically creates a priority support ticket in Zendesk so your team can follow up quickly.
- When this happens...Call State Changed
Triggers when a call state changes.
- automatically do this...API Request (Beta)
This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
- then do this...Only continue if...
Set up rules to specify when this Zap can continue running.
- then do this!Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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Call StatesRequired
Try ItApi Docs Info
Stop on errorRequired
HTTP MethodRequired
URLRequired
Query string parameters
Additional request headers
Body
ProviderRequired
Try ItStop on errorRequired
HTTP MethodRequired
URLRequired
Query string parameters
Additional request headers
Body
SMS directionRequired
Try ItCreate and Optionally Assign Contact in Dialpad
This action creates a new contact in Dialpad with the provided details and optionally assigns it to a specific department or user.
TextRequired
Voice Description
Voice
Speed
Audio Format
Trailing Silence
Only continue if...Required
