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Dialpad + Zendesk + Hume AI + Filter by Zapier

Dialpad + Zendesk + Hume AI + Filter by Zapier

Dialpad + Zendesk integrations

Escalate negative customer calls to Zendesk tickets

Catch frustrated customers before they churn. When a call ends in Dialpad, this Zap analyzes the conversation's emotional tone using Hume's voice AI. If negative sentiment is detected, it automatically creates a priority support ticket in Zendesk so your team can follow up quickly.

  1. When this happens...
    Call State Changed
    Call State Changed
    Call State ChangedTriggers when a call state changes.
  2. automatically do this...
    API Request (Beta)
    API Request (Beta)
    API Request (Beta)This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
  3. then do this...
    Only continue if...
    Only continue if...
    Only continue if...Set up rules to specify when this Zap can continue running.
  4. then do this!
    Create Ticket
    Create Ticket
    Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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More things you can do with these apps

Discover other triggers and actions you can use with Dialpad, Hume AI, and more

    • Call States
      Required
    Trigger
    Instant
    Try It
    • Api_docs_info
    • Stop on error
      Required
    • HTTP Method
      Required
    • URL
      Required
    • Query string parameters
    • Additional request headers
    • Body
    Action
    Write
    • Stop on error
      Required
    • HTTP Method
      Required
    • URL
      Required
    • Query string parameters
    • Additional request headers
    • Body
    Action
    Write
    • SMS direction
      Required
    Trigger
    Instant
    Try It
  • Dialpad triggers, actions, and search
    Create and Optionally Assign Contact in Dialpad

    This action creates a new contact in Dialpad with the provided details and optionally assigns it to a specific department or user.

    Action
    Write
    • Text
      Required
    • Voice Description
    • Voice
    • Speed
    • Audio Format
    • Trailing Silence
    Action
    Write
    • Only continue if...
      Required
    Action
    Filter
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About Dialpad
Dialpad is a business communications platform that's built to grow with your team, no matter where in the world they are. Offering voice, messaging, video, and more, Dialpad helps teams stay connected across all their existing devices.
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About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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About Hume AI
Hume AI is a platform for expressive AI interactions, that understands human emotions through voice and facial expressions.
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About Filter by Zapier
Only allow a Zap to proceed when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.
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