Desku.io + Ecwid by Lightspeed

Desku.io + Ecwid by Lightspeed integrations

Create tickets in Desku.io for each new shipping order in Ecwid by Lightspeed

Streamline your eCommerce operations with this workflow. When a new shipping order is placed in Ecwid by Lightspeed, a ticket will be instantly created in Desku.io for better customer service management. This process ensures each order is properly tracked and issues are swiftly addressed. Enhance your business efficiency and the quality of your customer service with this effortless integration.

When this happens...
New Shipping OrderTriggered when a new shipping order is placed (with line item support, without pickup orders).
TriggerPolling
automatically do this!
Create TicketThis is the create ticket of action when its trigger fires.
ActionWrite

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More things you can do with Ecwid by Lightspeed and Desku.io

Discover other triggers and actions you can use with Ecwid by Lightspeed and Desku.io

New Abandoned Cart
Triggered when a customer leaves an online store without making a purchase.
Trigger
Polling
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- Payment Status
- Fulfillment Status
Trigger
Polling
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- Payment Status
- Fulfillment Status
Trigger
Polling
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- Payment Status
- Fulfillment Status
Trigger
Polling
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- Coupon Name
  Required
- Coupon Code
  Required
- Discount
- Discount Type
- Status
- Launch Date
- Expiration Date
- Total Limit
- Uses Limit
- applicationLimit
- Order Count
- repeatCustomerOnly
- catalogLimitProducts
- catalogLimitCategories
Action
Write

- Title
  Required
- Price
  Required
- SKU Number
- Description
- Quantity
- Weight
- Enabled
- Unlimited
- Compare To Price
- Is Shipping Required
- Warning Limit
Action
Write
- Product ID
  Required
- Link on your image
  Required
Action
Write

- Keywords
- Order Number
- Vendor Order Number
- Email
- Customer ID
- Payment Status
- Fulfillment Status
- Accept Marketing
- Referer ID
- Product ID
- Coupon Code
- Total From
- Total To
- Created From
- Created To
- Updated From
- Updated To
- Payment Method
- Shipping Method
Action
Search
- Keyword
- Customer's Name
- Customer's Email
  Required
- Group ID
- Minimum number of order a customer placed
- Maximum number of order a customer placed
- Accept Marketing
- Created From
- Created To
- Updated From
- Updated To
- Customer's Password
- Customer group ID
Action
Search or write
Add Customer
Add Customer
Trigger
Instant
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Ticket Agent Change
Triggers when a Ticket Agent Change.
Trigger
Instant
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Ticket Status Chnage
Trigger ticket status change
Trigger
Instant
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Update Customer
Update Customer
Trigger
Instant
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- Ticket No
  Required
- Tags
  Required
Action
Write
- Ticket No
  Required
- Title
  Required
- Description
  Required
- Priority
  Required
Action
Write

- Customer Email
- Agreed to receive email marketing
Trigger
Polling
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New Paid Order
Triggered when a new paid order is placed (with line item support).
Trigger
Polling
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New Product
Triggers when a new product is created.
Trigger
Polling
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- Customer's Email
  Required
- Customer's Password
- Customer group ID
- Customer's Name
Action
Write
- Email
  Required
- Payment Status
  Required
- Fulfilment Status
  Required
- Product Name
  Required
- Product Price
  Required
- Product Quantity
  Required
- Product SKU
- Product Weight
- Payment Method
- Total
- Tax
- Order Comments
- Shipping Rate
- Shipping Person Name
- Shipping Method Name
- Shipping Person Company Name
- Shipping Person Street
- Shipping Person City
- Shipping Person Country Code
- Shipping Person Postal Code
- Shipping Person State Code
- Shipping Person Phone
- Billing Person Name
- Billing Person Company Name
- Billing Person Street
- Billing Person City
- Billing Person Country Code
- Billing Person Postal Code
- Billing Person State Code
- Billing Person Phone
- Subtotal
- Payment Module
- customerTaxExempt
- customerTaxId
- customerTaxIdValid
- reversedTaxApplied
- IP Address
- Coupon Discount
- Referer Url
- Volume Discount
- Customer ID
- Hidden
- Membership Based Discount
- Total And Membership Based Discount
- Discount
- Global Referer
- Create Date
- Customer Group
- Tracking Number
- Payment Message
- External Transaction ID
- Affiliate ID
- Private Admin Notes
- Pickup Time
- Accept Marketing
- Disable All Customer Notifications
- External Fulfillment
- External Order ID
Action
Write
- Product ID
  Required
- SKU
- Name
- Quantity
- Unlimited
- Price
- Compare To Price
- Weight
- Enabled
- Description
Action
Write
- Keyword
- Name
- Email
- Group ID
- Minimum number of order a customer placed
- Maximum number of order a customer placed
- Accept Marketing
- Created From
- Created To
- Updated From
- Updated To
Action
Search
- Keyword
- SKU
- Product ID
- Enabled
Action
Search
- Keyword
- SKU Number
- Product ID
- Enabled
- Title
  Required
- Price
  Required
- Description
- Quantity
- Weight
- Unlimited
- Compare To Price
- Is Shipping Required
- Warning Limit
Action
Search or write
New Ticket
Triggers when use to generate new ticket in your support center to fire this trigger.
Trigger
Instant
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Ticket Priority Change
Triggers when tickets priority changed.
Trigger
Instant
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Ticket Tag Change
Trigger tickets tag changed
Trigger
Instant
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- Ticket No
  Required
- Ticket followers (agents)
  Required
Action
Write
- Title
  Required
- Description
  Required
- Priority
  Required
- Email
  Required
Action
Write
- Ticket No
  Required
Action
Search

About Desku.io

With Desku.io you can automate your customer support day to day operations and have more time for what matters most — no code required.

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Related categories

Customer Support

About Ecwid by Lightspeed

Ecwid by Lightspeed is a cloud online store builder which lets you instantly launch an online store on any website, Facebook page, or multiple sites simultaneously.

Learn moreLearn moreHelpHelp

Related categories

eCommerce

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