Deskpro + Telegram

Send Telegram messages for new Deskpro tickets

Manage your customer support more efficiently with this workflow. Whenever a new ticket pops up in Deskpro, it will immediately send a message in Telegram to keep you informed wherever you are. Ensure a faster response time and improve customer satisfaction, all in one seamless process.

When this happens...
New Ticket
Triggers when a new ticket is created.
TriggerInstant
automatically do this!
Send Message
Sends a message from your bot.
ActionWrite

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Supported triggers and actions

New Organization
Triggers when a new organization is created.
Trigger
Polling
Try It
New Ticket Reply
Triggers when a ticket is answered.
Trigger
Instant
Try It
Ticket Update
Triggers when a ticket is updated.
Trigger
Instant
Try It
- NameRequired
- Summary
- Labels
- Parent organization
- Email domains
- Phone number
- Street Address
- City
- State
- Postal / Zip code
- Country
Action
Write
- SubjectRequired
- PersonRequired
- Person Name
- Message
- Format
- Is Note
- Message Author
- Department
- Agent
- Status
- Labels
Action
Write

- NameRequired
Action
Search
- QueryRequired
Action
Search

- Email AddressRequired
- Title
- Name
- First Name
- Last Name
- Organization
- Labels
Action
Search or write
- Chat ID
Trigger
Instant
Try It
- Chat IdRequired
- PhotoRequired
- Caption
- Caption Format
- Send Silently
- Protect Content
Action
Write

New Person
Triggers when a new person is created.
Trigger
Polling
Try It
- Ticket Filter
Trigger
Instant
Try It
- IdRequired
- Is Note
- Format
- MessageRequired
Action
Write
- Email AddressRequired
- Title
- Name
- First Name
- Last Name
- Organization
- Labels
Action
Write
- IdRequired
- Department
- Subject
- Person
- Status
- Labels
Action
Write
- EmailRequired
Action
Search
- NameRequired
- Summary
- Labels
- Parent organization
- Email domains
- Phone number
- Street Address
- City
- State
- Postal / Zip code
- Country
Action
Search or write
- QueryRequired
- SubjectRequired
- PersonRequired
- Person Name
- Message
- Format
- Is Note
- Message Author
- Department
- Agent
- Status
- Labels
Action
Search or write
- Chat IdRequired
- Text Format
- Message TextRequired
- Disable Link Preview
Action
Write
- Chat IdRequired
- Poll Question TextRequired
- Should the poll be anonymous?Required
- Poll TypeRequired
- How long should the poll be open?
- Send Closed Poll?
- Send Silently?
- Protect Content from forwarding and saving?
Action
Write

About Deskpro

Deskpro is a web-based helpdesk software with multiple channel support.

Related categories

Customer Support

About Telegram

Telegram is a cloud-based instant messaging and voice over IP service developed by Telegram Messenger LLP.

Learn more

Deskpro + Telegram

Send Telegram messages for new Deskpro tickets

Supported triggers and actions

New Organization

New Ticket Reply

Ticket Update

Create Organization

Create Ticket

Find Organization

Find Ticket

Find or Create Person

New Message

Send Photo

New Person

New Ticket

Add Message to Ticket

Create Person

Update Ticket

Find Person

Find or Create Organization

Find or Create Ticket

Send Message

Send Poll

About Deskpro

Related categories

About Telegram

Related categories