Daktela + Google Forms

Create new Daktela tickets from new Google Forms responses

When you get a new response in Google Forms, use this workflow to promptly create a ticket in Daktela. It captures feedback, suggestions, or issue reports from your form and turns them into actionable tickets in Daktela - saving you time and helping to ensure a quick response. This process ensures your team can efficiently manage, prioritize, and resolve issues reported via Google Forms.

When this happens...
New Form Response
Triggers when a new form response is received.
TriggerInstant
automatically do this!
Create Ticket
Creates a ticket.
ActionWrite

Start free with email

Start free with Google

Start free with email

Start free with Google

Free forever for core features
14 day trial for premium features & apps

Supported triggers and actions

- FormRequired
Trigger
Instant
Try It
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
New Account
Triggers when a new account is created.
Trigger
Polling
Try It
New Campaign Record
Triggers when a new campaign record is created.
Trigger
Polling
Try It
New Contact
Triggers when a new contact is created.
Trigger
Polling
Try It

New CRM Record
Triggers when a new CRM record is created.
Trigger
Polling
Try It
New Ticket
Triggers when a new ticket is created.
Trigger
Polling
Try It

- TicketRequired
- CommentRequired
Action
Write
- Full nameRequired
- First name
- Last nameRequired
- DatabaseRequired
- Account
- User
- Description
- Name
Action
Write
- Api Docs
- HTTP MethodRequired
- URLRequired
- Auth Token
- Query String Parameters
- Body
Action
Write
- ToRequired
- SubjectRequired
- MessageRequired
- QueueRequired
- Cc
- Bcc
- Type
- Send Mail
- Action
Action
Write
- Users
Action
Write
- AccountRequired
- Title
- Database
- Sla
- User
- Description
Action
Write
- CRM recordRequired
- Title
- CRM record type
- Stage
- User
- Contact
- Account
- Ticket
- Description
- Deleted
Action
Write
- TitleRequired
Action
Search
- TitleRequired
Action
Search
- Full text searchRequired
Action
Search
- TitleRequired
- Record typeRequired
- User
- Action
- Contact
- Name
Action
Search or write
- TitleRequired
- CRM record typeRequired
- StageRequired
- User
- Contact
- Account
- Ticket
- Description
- Deleted
- Name
Action
Search or write

- FormRequired
Trigger
Instant
Try It
Updated Account
Triggers when an account is updated.
Trigger
Polling
Try It
Updated Campaign Record
Triggers when a campaign record is updated.
Trigger
Polling
Try It
Updated Contact
Triggers when a contact is updated.
Trigger
Polling
Try It
Updated CRM Record
Triggers when a CRM record is updated.
Trigger
Polling
Try It
Updated Ticket
Triggers when a ticket is updated.
Trigger
Polling
Try It
- TitleRequired
- DatabaseRequired
- Sla
- User
- Description
- Name
Action
Write
- Record typeRequired
- User
- Action
- Contact
- Name
Action
Write
- TitleRequired
- CRM record typeRequired
- StageRequired
- User
- Contact
- Account
- Ticket
- Description
- Deleted
- Name
Action
Write
- NumberRequired
- User
- Type
Action
Write
- NumberRequired
- QueueRequired
- TextRequired
- Scheduled time
- Type
- Action
Action
Write
- Ticket titleRequired
- Ticket categoryRequired
- Ticket stageRequired
- Ticket priorityRequired
- Ticket contact
- User
- Email
- Parent Ticket
- Followers
- Description
- Deadline
- Reopen
- Name
Action
Write
- ContactRequired
- Full name
- First name
- Last name
- Database
- Account
- User
- Description
Action
Write
- TicketRequired
- Ticket title
- Ticket category
- Ticket stage
- Ticket priority
- Ticket contact
- User
- Email
- Parent Ticket
- Followers
- Description
- Deadline
- Reopen
Action
Write
- TitleRequired
Action
Search
- TitleRequired
Action
Search
- TitleRequired
- DatabaseRequired
- Sla
- User
- Description
- Name
Action
Search or write
- Full nameRequired
- First name
- Last nameRequired
- DatabaseRequired
- Account
- User
- Description
- Name
Action
Search or write
- Ticket titleRequired
- Ticket categoryRequired
- Ticket stageRequired
- Ticket priorityRequired
- Ticket contact
- User
- Email
- Parent Ticket
- Followers
- Description
- Deadline
- Reopen
- Name
Action
Search or write

About Daktela

Daktela is a cloud-based contact centre software. Handle voice, email, web chat, SMS, and all communication via social media channels in one solution.

Related categories

Communication

About Google Forms

Google Forms is an easy way to collect data from the web with a simple UI and powerful editor. Works hand-in-hand with Google Sheets!

Learn more

Related categories

Similar apps

Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier

Related Zap Templates

Create Daktela tickets with comments when new forms are submitted in Google Forms

Related Zap Templates

Create Daktela tickets with comments when new forms are submitted in Google Forms

Daktela + Google Forms

Create new Daktela tickets from new Google Forms responses

New Form Response

API Request (Beta)

New Account

New Campaign Record

New Contact

New CRM Record

New Ticket

Add Comment to a Ticket

Create Contact

Custom API Request (Beta)

Send Email

Set Pause

Update Account

Update CRM Record

Find Account

Find Contact

Find Ticket

Find or Create Campaign record

Find or Create CRM record

New or Updated Form Response

Updated Account

Updated Campaign Record

Updated Contact

Updated CRM Record

Updated Ticket

Create Account

Create Campaign Record

Create CRM Record

Make Call

Send SMS

Create Ticket

Update Contact

Update Ticket

Find Campaign Record

Find CRM Record

Find or Create Account

Find or Create Contact

Find or Create Ticket

About Daktela

Related categories

About Google Forms

Related categories

Similar apps

Zapier Interfaces

Related Zap Templates

Related Zap Templates