CustomGPT.ai + Freshdesk

Create conversations in CustomGPT.ai from new tickets in Freshdesk

This workflow begins when a new ticket is created in Freshdesk and results in a conversation being created within the CustomGPT.ai app. Improve your customer service responsiveness and ensure no issue goes unaddressed by capturing all key communication in one place. With this seamless connection, users can effortlessly manage their customer interactions, making customer support a breeze.

When this happens...
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
TriggerInstant
automatically do this!
Create Conversation
Creates a new conversation
ActionWrite

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Supported triggers and actions

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- NameRequired
- Description
- Notes
- Domains
Action
Write
- NameRequired
- Description
Action
Write

- SubjectRequired
- EmailRequired
- Name
- Type
- DescriptionRequired
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- EmailRequired
Action
Search
- Agent NameRequired
Trigger
Instant
Try It
- Agent NameRequired
Trigger
Instant
Try It
- Agent NameRequired
- Conversation NameRequired
Action
Write
- Agent NameRequired
Action
Write
- Agent NameRequired
- Conversation NameRequired
- LanguageRequired
- Message TextRequired
- External ID
Action
Write
- Agent NameRequired
- The chat bot avatar
- The background image for widget
- Default prompt
- Questions shown to guide the bot users
- Response source
- Chat bot message language
- Color of the chatbot in hex format
- Persona instructions
- Label for citations
- Label for sources
- Waiting answer message
- "Siesta" message
- Show animated loading indicator
- Show citations
- How citations are shown
- "No answer" message
- Ending message
- Remove branding
- Chat bot GPT model
- Allow conversation sharing
- Allow conversation export
- Allow agent to mention sources
Action
Write
- Agent NameRequired
- Conversation NameRequired
Action
Search
- Agent NameRequired
- Conversation NameRequired
Action
Search or write

New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api Docs Info
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket IdRequired
Action
Search
- Agent NameRequired
Trigger
Instant
Try It
- Agent NameRequired
- Conversation Name
Trigger
Instant
Try It
- Agent NameRequired
Action
Write
- Agent NameRequired
- Conversation NameRequired
- FormatRequired
Action
Write
- Choose NameRequired
- Agent Name
- Agent is shared
Action
Write
- Agent NameRequired
- Data RetentionRequired
- Filename For Storing FileRequired
- File For Processing Required
Action
Write
- Agent NameRequired
Action
Search
- Agent NameRequired
Action
Search or write

About CustomGPT.ai

CustomGPT.ai is a no-code platform that lets you build AI chatbots using your own business content, designed for beginners and developers alike.

Learn more

Related categories

AI Agents

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.