Crisp + Google Chat

Create messages in Google Chat for new incoming messages in Crisp

Stay ahead of customer queries and maintain constant communication with this workflow. As soon as a new message pops up in Crisp, this process immediately crafts a message in Google Chat without you lifting a finger. Say goodbye to manually transferring inquiries or announcements between platforms, this automation enhances your customer service experience while saving valuable time.

When this happens...
Message Incoming
Triggers when a visitor sends a message.
TriggerInstant
automatically do this!
Create Message
Create a message in Hangouts Chat.
ActionWrite

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Supported triggers and actions

Edited Contact
Triggers when a contact is edited.
Trigger
Instant
Try It
Message Incoming
Triggers when a visitor sends a message.
Trigger
Instant
Try It
New Conversation
Triggers when a new conversation is created.
Trigger
Instant
Try It
Conversation Segments Updated
Triggers when a segment is added or removed in a conversation.
Trigger
Instant
Try It
- Conversation ID (session_id)Required
- SegmentsRequired
Action
Write

- User EmailRequired
- User NameRequired
- Message FromRequired
- MessageRequired
Action
Write
- Conversation ID (session_id)Required
- Note message contentRequired
Action
Write

- Conversation ID (session_id)Required
- Message contentRequired
Action
Write
- QueryRequired
Action
Search
- Hangouts Chat RoomRequired
- Message TitleRequired
- Message Image URL
- Message Subtitle
- Message TextRequired
- Action Button Text
- Action Button URL
Action
Write

Message Sent
Triggers when an operator sends a message
Trigger
Instant
Try It
New Contact
Triggers when a new contact is created.
Trigger
Instant
Try It
Conversation Custom Data Updated
Triggers when custom data is added or removed in a conversation.
Trigger
Instant
Try It
Conversation Status Change
Triggers when a conversation is (un)resolved.
Trigger
Instant
Try It
- EmailRequired
- NameRequired
- Phone Number
- Address
- Website
- Company
- Position
- Segments
- Notepad
- Custom Data
Action
Write
- EmailRequired
- Event nameRequired
Action
Write
- Conversation ID (session_id)Required
- Message contentRequired
- Nickname
Action
Write
- Conversation ID (session_id)Required
- StateRequired
Action
Write
- EmailRequired
Action
Search

About Crisp

Crisp is a messaging app that unifies your user communication from Crisp Live Chat, Email, Messenger, Twitter, and SMS into one platform

Learn more

Related categories

Customer Support

About Google Chat

Google Chat is a communication software developed by Google built for teams that provides direct messages and team chat rooms, along with a group messaging function that allows Google Drive content sharing.

Crisp + Google Chat

Create messages in Google Chat for new incoming messages in Crisp

Supported triggers and actions

Edited Contact

Message Incoming

New Conversation

Conversation Segments Updated

Add Segments to Conversation

Create Conversation

Send Note Message

Send User Text Message

Search for Conversation

Create Message

Message Sent

New Contact

Conversation Custom Data Updated

Conversation Status Change

Create/Update Contact

Add a User Event

Send Operator Text Message

Change Conversation State

Search for a Profile

About Crisp

Related categories

About Google Chat

Related categories

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