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ConnectWise Manage + Jitbit Helpdesk

Create new ConnectWise Manage tickets from new Jitbit Helpdesk tickets

Streamline your customer service process with this efficient workflow between Jitbit Helpdesk and ConnectWise Manage. When a new ticket is raised in Jitbit Helpdesk, it instantly creates an identical ticket in ConnectWise Manage, ensuring consistent communication across all platforms. This seamless automation enhances your responsiveness and helps you achieve customer satisfaction.

Streamline your customer service process with this efficient workflow between Jitbit Helpdesk and ConnectWise Manage. When a new ticket is raised in Jitbit Helpdesk, it instantly creates an identical ticket in ConnectWise Manage, ensuring consistent communication across all platforms. This seamless automation enhances your responsiveness and helps you achieve customer satisfaction.

  1. When this happens...
    Jitbit HelpdeskJitbit Helpdesk
    New Ticket

    Triggers when a new ticket is created.

    TriggerInstant
  2. automatically do this!
    ConnectWise ManageConnectWise Manage
    Create Ticket

    Creates a new service desk or project ticket.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Jitbit Helpdesk triggers, actions, and search

    New Closed Ticket

    Triggers when a ticket is closed.

    Trigger
    Instant
    Try It
    • Ticket NumberRequired

    • BodyRequired

    • For technicians only

    • From User ID

    Action
    Write
    • UsernameRequired

    • EmailRequired

    • PasswordRequired

    • First Name

    • Last Name

    • Phone

    • Location

    • Company

    • Department

    • Send Welcome Email

    Action
    Write
    • Search queryRequired

    Action
    Search
    • Ticket SubjectRequired

    • Ticket BodyRequired

    • Ticket Category IDRequired

    • Ticket Priority IDRequired

    • Submitter Email

    Action
    Write
    • Search QueryRequired

    Action
    Search
    • Search QueryRequired

    • CategoryRequired

    • Submitter EmailRequired

    • SubjectRequired

    • BodyRequired

    • PriorityRequired

    Action
    Search or write
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connectwise-manage logo

About ConnectWise Manage

ConnectWise Manage is a business management platform designed to successfully run and grow your technology business.
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Related categories

  • CRM (Customer Relationship Management)

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jitbit-helpdesk logo
jitbit-helpdesk logo

About Jitbit Helpdesk

A great help desk app for small and medium sized companies. It has all the features you may need, while staying easy to use and very user friendly.

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