Record the start time for the work period of an employee. The start time is automatically captured when the call is executed.

Creates a new shift in a scheduler

Creates a timesheet row for user

Creates a new user in Connecteam

Deletes a single shift by Shift ID

Send a private message (DM) to a specified user within Connecteam's chat app, with the sender field set as a custom publisher. Ensure at least one custom publisher is defined in your account. If a conversation between the custom publisher and the selected user already exists, it will send the message to the same conversation, if not, it will create a new conversation.

Update user's custom fields

Update an existing shift.

Find a team or channel chat conversation by its name (title). If the name contains emojis, they will be ignored.

Finds a form submission by its from submission id.

Finds a shift within a specified date range. If multiple shifts match the filters, only the most recently updated one will be returned.

Finds a sub-job by its name. Please note that in the case of two sub-jobs with the same title but under different parent jobs, it will retrieve only the first one matched.

Finds a user in Connecteam by user id, full name, email address or phone number.

Triggers when a new tag is added to a ticket.

Triggers when a new ticket is created. Optionally select an organization.

Triggers when there is activity (an audit) on a specific ticket. Non-admins can only watch one ticket at a time.

Triggers when a ticket is updated in the selected view.

Create a new organization.

Create a new ticket.

Add a Comment to an existing Ticket.

Update an existing organization.

Update an existing user.

This is an advanced action which makes a raw HTTP request that includes this integration's authentication.

Finds all comments on a ticket.

Finds an existing group.

Finds an existing organization.

Finds a organization, or creates one if none are found.

Archive a single user in the system. Please note that you can only archive users who have the 'user' user type.

Record the end time for the work period of an employee. The end time is automatically captured when the call is executed. The clock-out will be associated with the current open shift.

Create a new task under a specified board. Currently, only 'one-time' task is supported.

Create a new time-off request for a user under a specified policy. The time-off request can be either in pending or approved status.

Creates a note for a specified user.

Send a message to a specific team or channel within Connecteam's chat app, with the sender field set as a custom publisher. Ensure at least one custom publisher is defined in your account before proceeding.

Update a form submission.

Update or add performance data values for a specific user on a given date. If a value already exists for that date, it will be replaced with the new value. If no value exists, the new value will be added.

Updates the time off balance of a user

Retrieves a form (if exists) by its name. The form includes details such as all associated questions and manager fields.

Finds a job by name or job ID.

Finds a form submission

Finds a task label by its name under a specified task board. In case of two labels with the same title, it will return the first one.

Triggers when a new ticket is added to a view.

Triggers when a one or more tags are added to a user.

Triggers when a new suspended ticket is created in Zendesk. Note: Suspended tickets are automatically deleted after 14 days.

Triggers when an existing ticket is updated.

Deletes the user and associated records from the account.

Remove one or more tags from an existing ticket.

Attach a file to an existing ticket.

Add one or more tags to an existing ticket.

Update an existing ticket status or add comments.

Create a new user.

Finds an existing agent.

Finds existing tickets. Returns multiple results as individual items.

Finds the latest comment on a ticket.

Finds an existing user.

Finds a user, or creates one if none are found.