ClickSend SMS + Freshservice

Send messages via ClickSend SMS for new tickets in Freshservice

Need a better way to alert your team when a new ticket is created in Freshservice? What better way than to send an SMS message? Use this Zap to send your team a message via ClickSend SMS each time a ticket is created in Freshservice, making sure your team never misses another ticket.

When this happens...
New Ticket
Triggers when there is a new ticket is created in Freshservice.
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Send SMS
Sends a new SMS.
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Supported triggers and actions

What does this mean?

New Ticket
Triggers when there is a new ticket is created in Freshservice.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- First NameRequired
- Last Name
- Job Title
- Primary EmailRequired
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
Action
Write
New Incoming SMS
Triggers when a new incoming sms is received.
Trigger
Instant
Try It

- List NameRequired
Action
Write
- Contact ListRequired
Action
Write

- ToRequired
- SubjectRequired
- BodyRequired
- Schedule
- From
- Custom String
- Media URLRequired
Action
Write
- PDF File UrlRequired
- Address NameRequired
- Line 1Required
- Line 2
- CityRequired
- State
- Postal CodeRequired
- CountryRequired
- Return AddressRequired
- Custom String
- Priority
Action
Write
- ToRequired
- MessageRequired
- Schedule
- From
- Custom String
- Contact ID
Action
Write
- Contact List NameRequired
- MessageRequired
- Schedule
- From
- Custom String
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
Create SMS Campaign
This action creates an SMS Campaign in ClickSend SMS. You need to provide the campaign name, recipient list, message content, sender's phone number, and the schedule for the campaign in UNIX timestamp. The sender's phone number and the schedule are option
Action
Write
- Contact ListRequired
- Email AddressRequired
Action
Search

New User
Triggers when a new User is created.
Trigger
Instant
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Update User
Triggers when a user is updated.
Trigger
Instant
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- SubjectRequired
- EmailRequired
- DescriptionRequired
- Priority
- CC Emails
- Ticket StatusRequired
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Contact ListRequired
- First Name
- Last Name
- Phone Number
- Email
- Fax Number
- Organization Name
- Custom 1
- Custom 2
- Custom 3
- Custom 4
- Address Line 1
- Address Line 2
- City
- State
- Postal Code
- Country
Action
Write
- Contact ListRequired
- Contact IDRequired
Action
Write
- ToRequired
- FromRequired
- Custom String
- PDF File UrlRequired
Action
Write
- Campaign NameRequired
- List NameRequired
- From
- Media URLRequired
- SubjectRequired
- MessageRequired
- Schedule
Action
Write
- Custom String
- PDF File UrlRequired
- Priority
- Template Used
- Colour
- Duplex
- Address NameRequired
- Line 1Required
- Line 2
- CityRequired
- State
- Postal CodeRequired
- CountryRequired
- Return AddressRequired
Action
Write
- Campaign NameRequired
- List NameRequired
- From
- MessageRequired
- Schedule
Action
Write
- ToRequired
- MessageRequired
- Language
- VoiceRequired
- From
- Schedule
- Custom String
Action
Write
Update Contact
This action updates a contact in ClickSend SMS using the phone number as a unique identifier. It updates all standard fields related to a contact and only performs the update if the contact exists.
Action
Write
- List NameRequired
Action
Search
- Contact ListRequired
- Phone NumberRequired
Action
Search

About ClickSend SMS

ClickSend is a cloud-based service that lets you send and receive SMS, Email, Voice, Fax and Letters worldwide.

Learn more Help

Related categories

Phone & SMS

About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

Help

Related categories

Server Monitoring

PRODUCTS

CAPABILITIES

By team

ClickSend SMS + Freshservice

Send messages via ClickSend SMS for new tickets in Freshservice

New Ticket

Update Ticket

Add Notes to a Ticket

NotesRequired

PrivateRequired

Create Requester

First NameRequired

Last Name

Job Title

Primary EmailRequired

Mobile Phone Number

Work Phone Number

Address

Background Information

New Incoming SMS

Create Contact List

List NameRequired

Delete Contact List

Contact ListRequired

Send MMS

ToRequired

SubjectRequired

BodyRequired

Schedule

From

Custom String

Media URLRequired

Send Postcard

PDF File UrlRequired

Address NameRequired

Line 1Required

Line 2

CityRequired

State

Postal CodeRequired

CountryRequired

Return AddressRequired

Custom String

Priority

Send SMS

ToRequired

MessageRequired

Schedule

From

Custom String

Contact ID

Send SMS to Contact List

Contact List NameRequired

MessageRequired

Schedule

From

Custom String

API Request (Beta)

Api Docs Info

HTTP MethodRequired

URLRequired

Query String Parameters

Headers

Additional Request Headers

Body

Create SMS Campaign

Search Contact by Email Address

Contact ListRequired

Email AddressRequired

New User

Update User

Create Ticket

SubjectRequired

EmailRequired

DescriptionRequired

Priority

CC Emails

Ticket StatusRequired

API Request (Beta)

Api Docs Info