CivicEngage + ManageEngine ServiceDesk Plus Cloud

Create requests in ManageEngine ServiceDesk Plus Cloud for new CivicEngage calendar events

Effortlessly streamline your event management process with this CivicEngage and ManageEngine ServiceDesk Plus Cloud integration. When a new calendar event is added in CivicEngage, this workflow automatically creates a request in ManageEngine ServiceDesk Plus Cloud, ensuring all event-related tasks are promptly addressed. Save time and stay organized by connecting these two apps for seamless event tracking and support.

When this happens...
New Calendar EventTriggers when a calendar event is created.
TriggerPolling
automatically do this!
Create RequestCreates a new request.
ActionWrite

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More things you can do with CivicEngage and ManageEngine ServiceDesk Plus Cloud

Discover other triggers and actions you can use with CivicEngage and ManageEngine ServiceDesk Plus Cloud

- Alert Category
  Required
Trigger
Polling
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- News Flash Category
  Required
Trigger
Polling
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- Service Desk Instance
  Required
- Name
- Product
- State
- Vendor
- Site
- Purchase Cost
- Asset Tag
- Location
- Custom Field
Trigger
Polling
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- Service Desk Instance
  Required
- Subject
- Requester
- Status
- Technician (email address)
- Site
- Group
- Priority
- Urgency
- Impact
- Mode
- Category
- Sub Category
- Item
- Asset
- Custom Field
Trigger
Polling
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- Title
  Required
- Description
  Required
- Priority
- Announcement Type
- Services Involved
- Email Users
- Public View
Action
Write

Create Request
Creates a new request.
Action
Write
Update Request
Updates an existing request.
Action
Write

- Request ID
  Required
Action
Search

- Calendar Category
  Required
Trigger
Polling
Try It
- Calendar Id
  Required
- Event Title
  Required
- Event Start
  Required
- Event End
  Required
- Status
  Required
- Description
- Display in Feature Area
Action
Write
- Service Desk Instance
  Required
- Title
- Requester
- Site
- Group
- Change Owner (email address)
- Change Type
- Priority
- Urgency
- Impact
- Change Risk
- Reasons of Change
- Category
- Sub Category
- Item
- Asset
- Custom Field
Trigger
Polling
Try It
- Service Desk Instance
  Required
- Trigger Module
  Required
- Execute On
  Required
- Trigger Conditions
Trigger
Instant
Try It
Create Change
Creates a new change.
Action
Write
Invoke API Call
Make API calls in ServiceDesk Plus Cloud to perform an action
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

About CivicEngage

CivicEngage is a local-government website design and hosting platform. This platform is used by 2,500+ clients and 55,000+ local government users. CivicEngage is one product in the larger CivicPlus integrated technology platform for local government.

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About ManageEngine ServiceDesk Plus Cloud

ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset and project management capabilities.

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