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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Message" from ChatBot.

Add your action

An action happens after the trigger—such as "Create Task" in AIFlow.

You’re connected!

Zapier seamlessly connects ChatBot and AIFlow, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Message
Triggers when a user sends a message that triggers the chosen interaction.
Trigger
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- Choose an organization
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- Name
  Required
- Type
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- Address
- Assigned
- Address
- Channel
- Channel Reference
- City
- Country
- County
- Email
- Municipality
- Phone
- Reference
- Zip Code
- Business
- Category
- City
- Contract
- Country
- County
- Customer Number
- Municipality
- Nickname
- Organization Number
- Relation Type
- Status
- Target Unit
- Zip Code
- Name
- Address
- Address
- City
- Country
- County
- Email
- Municipality
- Zip Code
Action
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- Choose a customer
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- Name
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- Email
- Favorite
- Phone
- Role
Action
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- Search
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- Search
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- Search
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- Search
Action
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- Search
Action
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- Search
Action
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Action
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- Choose an organization
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- Title
  Required
- Description
- Assigned
- Customer
- Order
- Sale
- Due At
Action
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- Choose a customer
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- Note
  Required
Action
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- Search
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- Search
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- Search
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- Choose an organization
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- Search
Action
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- Choose an organization
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- Search
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- Choose an organization
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- Search
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- Search
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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Connect ChatBot and AIFlow to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Learn how to automate ChatBot on the Zapier blog

Make work flow with AI

Level up your ChatBot to AIFlow integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About ChatBot

ChatBot is a universal and comprehensive framework for building modern AI chatbots. It can be used by total beginners as well as advanced developers.

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Related categories

AI Chatbots

About AIFlow

AIFlow is an extended CRM tool for small to medium sized businesses.