Charla + Framework360

Create or update Framework360 customers when new Charla pre-chat forms are submitted

Save time and stay organized by transferring your new pre-chat form from Charla directly into Framework360 as a customer entry. With this workflow, every time you receive a new form, the details are instantly added or updated in your Framework360 database. This maximizes your efficiency and ensures a seamless customer management process.

When this happens...
New Pre-Chat Form Submitted
Triggers when the site visitor submits the prechat form (if enabled). The external id is automatically generated when you initially configure the form fields of the chatform.
TriggerInstant
automatically do this!
Create or Update an Customer
Creates or Update an Customer
ActionWrite

Start free with email

Start free with Google

Start free with email

Start free with Google

Free forever for core features
14 day trial for premium features & apps

Supported triggers and actions

New Chat Started
Triggers when the visitor send his first message in the conversation.
Trigger
Instant
Try It
- Article IdRequired
Action
Write
- Name
- Phone
- Email
- Country Code
- Location
- IP address of the visitor
- Platform
- Browser Language
- External Id
- Value
Action
Write
- IdRequired
- Name
- Phone
- Email
- County Code
- Location
- Ip
- Platform
- Browser Language
- External Id
- Value
Action
Write
Find Articles
Find all articles associated with a property. The results are sorted by creation date in descending order, with a page size of 25 items.
Action
Search

Find Contacts
Find all contacts. The results are sorted by contact last modification date in descending order, with a page size of 25 items.
Action
Search
Find Knowledge Base Categories
Find all categories.
Action
Search

New Customer Registered
Triggers when a new customer registers to the Framework360 environment.
Trigger
Instant
Try It
New Message Sent
Triggers when a new message is sent.
Trigger
Instant
Try It
Order Status Updated
Triggers when the status of an order is updated.
Trigger
Instant
Try It
- QueryRequired
Action
Search

New Pre-Chat Form Submitted
Triggers when the site visitor submits the prechat form (if enabled). The external id is automatically generated when you initially configure the form fields of the chatform.
Trigger
Instant
Try It
- TitleRequired
- Description
- ArticleRequired
- StatusRequired
- VisibilityRequired
- Category Id
Action
Write
- IdRequired
- TitleRequired
- Description
- Article ContentRequired
- StatusRequired
- VisibilityRequired
- Category Id
Action
Write
- IdRequired
Action
Search
- IdRequired
Action
Search
Find Conversations
Find all conversations per visitor. The results are sorted by the last message received per visitor in descending order, with a page size of 25 items.
Action
Search
Customer Added to a List
Triggers when a customer is added to a list.
Trigger
Instant
Try It
New Message Received
Triggers when a new message is received.
Trigger
Instant
Try It
New Order Received
Triggers when a new order is received.
Trigger
Instant
Try It
- NomeRequired
- Cognome
- EmailRequired
- Telefono
- Password
- Lista Marketing
- Stato
- Città
- Comune
- CAP
- Indirizzo
- Codice Fiscale
- Ragione Sociale
- Partita IVA
- Etichette
Action
Write
- QueryRequired
- NomeRequired
- Cognome
- EmailRequired
- Telefono
- Password
- Lista Marketing
- Stato
- Città
- Comune
- CAP
- Indirizzo
- Codice Fiscale
- Ragione Sociale
- Partita IVA
- Etichette
Action
Search or write

About Charla

Charla is a Conversational Platform that allows you to connect with your customers instantly through Live Chat, AI Chatbots, Knowledge Base, and Help Desk.