Put Charla to work with AI and enterprise-grade automation
Automate smarter with Charla and scale with confidence. Zapier is built for enterprise-grade security, compliance, and performance.
- No-code AI automation
- Full audit trails and controls
- SOC 2 and GDPR compliant
- Easy visual workflow builder
- 9,000+ apps, 450+ AI tools
- Free tier available
Or pick an app to pair with
Brevo
Email Newsletters
Encharge
Marketing
NinjaPipe
Sales & CRM
Brevo
Email Newsletters
Encharge
Marketing
NinjaPipe
Sales & CRM
Brevo
Email Newsletters
Encharge
Marketing
NinjaPipe
Sales & CRM
Join millions worldwide who automate their work using Zapier
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Chat Started
Triggers when the visitor send his first message in the conversation.
Try ItTriggerInstant - Article IdRequired
ActionWrite- Name
- Phone
- Email
- Country Code
- Location
- IP address of the visitor
- Platform
- Browser Language
- External Id
- Value
ActionWrite- IdRequired
- Name
- Phone
- Email
- County Code
- Location
- Ip
- Platform
- Browser Language
- External Id
- Value
ActionWrite
- New Pre-Chat Form Submitted
Triggers when the site visitor submits the prechat form (if enabled). The external id is automatically generated when you initially configure the form fields of the chatform.
Try ItTriggerInstant - TitleRequired
- Description
- ArticleRequired
- StatusRequired
- VisibilityRequired
- Category Id
ActionWrite- IdRequired
- TitleRequired
- Description
- Article ContentRequired
- StatusRequired
- VisibilityRequired
- Category Id
ActionWrite- IdRequired
ActionSearch
For builders
Let your AI safely access Charla
Go beyond Zap workflows. Install Zapier in your AI to call Charla actions directly from your agents—with governance built in. Authenticate once. Revoke access anytime.
No code
Install Zapier MCPCall actions in natural language with Zapier MCP
Act in Charla from your AI—no exposed credentials, and you control which actions your AI can touch. One install covers 9,000+ other apps.
Example actions on this page
Works with
Claude · ChatGPT · Cursor · Any MCP-compatible AI
Code
Open the SDK docsWork in code with the Zapier SDK
Expose Charla actions from backend services, scripts, or agent code. Zapier handles the OAuth and scoped permissions. Access 9,000+ apps, plus thousands more with .fetch().
Install
npm install @zapier/zapier-sdk npm install -D @zapier/zapier-sdk-cli zapier-sdk login # create a Charla connection @ https://zapier.com/app/assets/connections
Run an action
// Typescript
import { createZapierSdk } from "@zapier/zapier-sdk";
const zapier = createZapierSdk();
const { data: connection } = await zapier.findFirstConnection({ app: "charla", owner: "me" });
await zapier.runAction({
app: 'charla',
action: 'delete_article',
connection: connection.id,
input: {
{inputKeyValuePairs}
},
});Direct API calls to raw endpoints through fetch are not yet subject to org-level app and action restrictions.
Charla Help & Support
Common questions
Related categories