Connect Charla and Encharge to power AI-driven automation

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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Chat Started" from Charla.

Add your action

An action happens after the trigger—such as "Add Tag" in Encharge.

You’re connected!

Zapier seamlessly connects Charla and Encharge, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Chat Started
Triggers when the visitor send his first message in the conversation.
Trigger
Instant
Try It
- Article Id
  Required
Action
Write
- Name
- Phone
- Email
- Country Code
- Location
- IP address of the visitor
- Platform
- Browser Language
- External Id
- Value
Action
Write
- Id
  Required
- Name
- Phone
- Email
- County Code
- Location
- Ip
- Platform
- Browser Language
- External Id
- Value
Action
Write
Find Articles
Find all articles associated with a property. The results are sorted by creation date in descending order, with a page size of 25 items.
Action
Search

Find Contacts
Find all contacts. The results are sorted by contact last modification date in descending order, with a page size of 25 items.
Action
Search
Find Knowledge Base Categories
Find all categories.
Action
Search

- Tag
  Required
Trigger
Instant
Try It
Person Unsubscribed
Triggers when a person unsubscribes.
Trigger
Instant
Try It
- Email
  Required
- Tag
  Required
Action
Write
- Email
  Required
Action
Write
- Email
  Required
Action
Write

New Pre-Chat Form Submitted
Triggers when the site visitor submits the prechat form (if enabled). The external id is automatically generated when you initially configure the form fields of the chatform.
Trigger
Instant
Try It
- Title
  Required
- Description
- Article
  Required
- Status
  Required
- Visibility
  Required
- Category Id
Action
Write
- Id
  Required
- Title
  Required
- Description
- Article Content
  Required
- Status
  Required
- Visibility
  Required
- Category Id
Action
Write
- Id
  Required
Action
Search
- Id
  Required
Action
Search
Find Conversations
Find all conversations per visitor. The results are sorted by the last message received per visitor in descending order, with a page size of 25 items.
Action
Search
New Person
Triggers when a new person is created.
Trigger
Instant
Try It
- Tag
  Required
Trigger
Instant
Try It
Updated Person
Triggers when a person is updated.
Trigger
Instant
Try It
- Email
  Required
Action
Write
- Email
  Required
- Tag
  Required
Action
Write

For AI agents & developers

Use Charla and Encharge with AI agents and code

Beyond Zap workflows. Call Charla and Encharge actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.

No code

Connect via Zapier MCP

Expose Charla and Encharge actions as tools in any MCP client. Authenticate once, then call them in natural language.

Example actions on this page

Delete Article
Add Tag

Works with

Claude · ChatGPT · Cursor · any MCP-compatible client

Connect Zapier MCP

Typescript

Call from code with the Zapier SDK

Trigger Charla and Encharge actions from backend services, scripts, or agent code.

Install

# TypeScript / Node
npm install @zapier/zapier-sdk

Run an action

import { createZapierSdk } from '@zapier/zapier-sdk';

const zapier = createZapierSdk();
await zapier.runAction({ /* charla / encharge action */ });

Run the SDK docs

There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect Charla and Encharge to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

Level up your Charla to Encharge integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About Charla

Charla is a Conversational Platform that allows you to connect with your customers instantly through Live Chat, AI Chatbots, Knowledge Base, and Help Desk.

HelpHelp

Related categories

AI Chatbots

About Encharge

Encharge is marketing automation built for SaaS companies. We help our users create personalized customer journeys to increase revenue.