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chargewood + Microsoft Teams

chargewood + Microsoft Teams integrations

Send Microsoft Teams channel messages for new chargewood disputes

Chargeback deadlines start running the day a dispute arrives, and the payment dashboard is not where most teams spend their day. That's where this Zap comes in. Once it's active, when a new dispute opens in chargewood, its customer, amount, reason code and evidence deadline are automatically posted to the Microsoft Teams channel your team already watches. The people who can find the order, the delivery scan or the support thread see the request where they work, so gathering evidence starts on day one instead of the day before it is due.

When this happens...
New DisputeTriggers when a new dispute arrives — the moment to go and fetch everything your other tools know about that customer.
TriggerInstant
automatically do this!
Send Channel MessageSends a message to an existing channel.
ActionWrite

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More things you can do with chargewood and Microsoft Teams

Discover other triggers and actions you can use with chargewood and Microsoft Teams

- Include test-mode disputes
Trigger
Instant
Try It
- Include test-mode disputes
Trigger
Instant
Try It
- Title
  Required
- Details
- What kind of record is this?
  Required
- Which tool did it come from?
- When did it happen?
- Dispute ID
- Transaction reference
- Order number
- Customer email
- Record ID in the source tool
- Link back to the original
Action
Write
- Team
  Required
Trigger
Polling
Try It
- Chat
  Required
- Exclude messages by you?
Trigger
Polling
Try It

- Team
  Required
Trigger
Polling
Try It
- Team
  Required
- Channel
  Required
Trigger
Polling
Try It

- Team Member
  Required
Action
Write
- Chat
  Required
- Message
  Required
- Message Text
  Required
- Message Text Format
Action
Write
- Team
  Required
- Channel
  Required
- Message ID
  Required
- Message Text Format
- Reply Content
  Required
Action
Write
- Team
  Required
- Public Channel
  Required
- Message Text
  Required
- Message Text Format
Action
Write
- Chat
  Required
- Message Text Format
- Message Text
  Required
Action
Write
- Availability
  Required
- Duration (Minutes)
Action
Write
- Info
- Chat
  Required
- Message
  Required
- Message Text
- Card Type
  Required
- Disable Buttons
- Status Text
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Team
  Required
- Channel
  Required
- Message ID
  Required
Action
Search
- Chat ID
  Required
- Message ID
  Required
Action
Search
- Team
  Required
- Channel Name
  Required
- Include Archived Channels
Action
Search

- Include test-mode disputes
Trigger
Instant
Try It
- What happened
  Required
- Customer email
- Your own customer ID
- When
- Page or screen
- Event ID
Action
Write
- Transaction reference
- Order number
- Customer email
Action
Search
- Team
  Required
- Channel
  Required
- Member
- Highlight Word
Trigger
Polling
Try It
New Chat
Triggers when a new chat is created.
Trigger
Polling
Try It
- Team
  Required
- Channel
  Required
Trigger
Polling
Try It
- Team
  Required
- Channel Name
  Required
- Description
- Favorite for All?
Action
Write
- Team Member(s)
  Required
- Message Text Format
- Message Text
  Required
Action
Write
- Team
  Required
- Channel Name
  Required
- Description
Action
Write
- Send To
  Required
- Approver
- Adaptive Card JSON
  Required
- Approve Button Label
- Decline Button Label
- Approval ID
Action
Write
- Team
  Required
- Channel
  Required
- Message Text
  Required
- Message Text Format
- Importance
Action
Write
- Send To
  Required
- Message Text (Optional)
- Card Type
  Required
- Add Message Context to Buttons
Action
Write
- Chat
  Required
- Message ID
  Required
Action
Write
- Info
- Display Name
- First Name
- Last Name
- Mobile Phone
- Business Phone
- About Me
- Birthday
Action
Write
- Team
  Required
- Channel ID
  Required
Action
Search
- Chat ID
  Required
Action
Search
- Search by
  Required
Action
Search

About chargewood

chargewood is a chargeback response tool. When a dispute opens, send records from the tools you already run and answer it with evidence, not guesswork.

HelpHelp

Related categories

Beta

Payment Processing

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.

Learn moreLearn moreHelpHelp

Related categories

Microsoft

Team Chat

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