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Centiment + Freshdesk

Create Freshdesk tickets from new Centiment responses

Using your surveys to collect your customers' experiences and insights? Use this template to bring everything into your help desk for processing as it happens. Once this Zapier template is active, whenever there is a new response on Centiment, a Freshdesk ticket will be created automatically so your team can address comments as they come in.

Using your surveys to collect your customers' experiences and insights? Use this template to bring everything into your help desk for processing as it happens. Once this Zapier template is active, whenever there is a new response on Centiment, a Freshdesk ticket will be created automatically so your team can address comments as they come in.

  1. When this happens...
    CentimentCentiment
    New Response

    Triggers when a new response is received.

    TriggerInstant
  2. automatically do this!
    FreshdeskFreshdesk
    Create Ticket

    Create a ticket in Freshdesk for your domain.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Survey

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Contact

    Triggers when a new customer is created.

    Trigger
    Instant
    Try It
    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
  • Freshdesk triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
    • NameRequired

    • Description

    • Notes

    • Domains

    Action
    Write
centiment logo
centiment logo

About Centiment

Centiment is purpose-built to simplify feedback. Build a survey in minutes to gather responses from your customers and employees or target respondents in 100+ countries using Centiment's Audience Panel.
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Related categories

  • Forms & Surveys

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freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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