CallTrackingMetrics + Neos

Post notes in Neos for new calls in CallTrackingMetrics

Effortlessly keep track of your conversations with this workflow. When a new call comes in through CallTrackingMetrics, a note is promptly posted in the Neos app. This automation ensures every new call detail is documented, simplifying your record keeping and enhancing your communication management strategies.

Effortlessly keep track of your conversations with this workflow. When a new call comes in through CallTrackingMetrics, a note is promptly posted in the Neos app. This automation ensures every new call detail is documented, simplifying your record keeping and enhancing your communication management strategies.

  1. When this happens...
    CallTrackingMetricsCallTrackingMetrics
    New Call

    Triggers when you receive a new call.

    TriggerInstant
  2. automatically do this!
    NeosNeos
    Post Note

    Adds a note to Neos.

    ActionWrite
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Supported triggers and actions

    • Case/Intake Number

    • Case/Intake ID

    • FileRequired

    Action
    Write
    • Case TypeRequired

    • Is a PersonRequired

    • First Party - First Name

    • First Party - Middle Name

    • First Party - Last NameRequired

    • First Party - AKA First

    • First Party - AKA Last

    • First Party - AKA Company Name

    • First Party - Gender

    • First Party - Date Of Birth

    • First Party - Deceased

    • First Party - Date Of Death

    • First Party - Our Client

    • First Party - Party RoleRequired

    • First Party - Relationship

    • First Party - Responsible for another Party

    • First Party - Minor

    • First Party - Incapacitated

    • First Party - Date Of Majority

    • First Party - Incapacity

    • First Party - Federal ID

    • First Party - Bar Number

    • First Party - Alternate ID

    • First Party - Add Address Information

    • First Party - Add Phone Information

    • First Party - Add Email Information

    • Alternate Case Number 1

    • Alternate Case Number 2

    • Date Of Incident

    • Dormant

    • Opened Date

    • Closed Date

    • Reassigned Date

    • Synopsis

    • Docket

    Action
    Write
    • First Name

    • Last Name

    • Phone Number

    Action
    Search
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About CallTrackingMetrics

CallTrackingMetrics is the only digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center.
Learn more

Related categories

  • Call Tracking

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About Neos

Neos is a cloud-based platform that helps law firms resolve more cases and improve overall efficiency.
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