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Call Tools PCC + PhoneBurner

Call Tools PCC + PhoneBurner

Call Tools PCC + PhoneBurner integrations

Update and create contacts in Call Tools PCC when contacts are updated in a PhoneBurner folder

Stay in sync with your contacts more efficiently with this PhoneBurner to Call Tools PCC integration. Whenever there's an update to a contact in your PhoneBurner folder, this workflow will create a matching contact in your Call Tools PCC app. This solution aids in ensuring updated information is mirrored across both platforms, elevating your communication management by maintaining accurate records.

  1. When this happens...
    Updated Contact in Folder
    Updated Contact in Folder
    Updated Contact in FolderTriggers when a PB Contact is UPDATED in defined folder
  2. automatically do this!
    Create Contact
    Create Contact
    Create ContactCreates a new Contact
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More things you can do with PhoneBurner and Call Tools PCC

Discover other triggers and actions you can use with PhoneBurner and Call Tools PCC

    • Polling vs Webhook
    Trigger
    Polling
    Try It
    • Folder
      Required
    • First Name
    • Last Name
    • Email Address
    • Work Number
    • Home Phone
    • Mobile Phone
    • Other Phone
    • Address
    • Apt / Suite
    • City
    • State
    • Zip
    • Notes/Description
    • Tags
    • Lead ID
    • Lead Source ID
    • Name of the External CRM
    • External CRM ID
    • Check for duplicates based on Email
    • Check for duplicates based on Phone
    • Duplicate Scrubbing Policy
    • On Duplicate
    • DNC List
    Action
    Write
    • Contact ID
      Required
    Action
    Write
  • Call Tools PCC triggers, actions, and search
    New Calendar Event

    Triggers when a new calendar event is created by an agent in Call Tools.

    Trigger
    Instant
    Try It
    • Folder
    Trigger
    Polling
    Try It
    • Search Email
    • Search Phone
    • Match Preference
    • Include Trashed
    Action
    Write
    • PhoneBurner Contact ID
      Required
    • Folder
    • First Name
    • Last Name
    • Email Address
    • Work Number
    • Home Phone
    • Mobile Phone
    • Other Phone
    • Address
    • Apt / Suite
    • City
    • State
    • Zip
    • Notes
    • Tags
    • Lead ID
    • Name of the External CRM
    • External CRM ID
    • Transfer Record To
    • Mark as New
    • Rating
    Action
    Write
  • Call Tools PCC triggers, actions, and search
    New Phone Call

    Triggers when a new phone call is created (after the call ends). Note that depending how fast the agent saves a call disposition, the agent selected call disposition might not be available on the Call object. Use the "Created Call Disposition" trigger instead of the agent call disposition id is needed.

    Trigger
    Instant
    Try It
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About Call Tools PCC
Call Tools is a multi-channel cloud contact center and hosted pbx with a data centric focus.
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About PhoneBurner
PhoneBurner is an outbound sales dialing platform that increases live client interactions and overall team productivity and transparency.
Related categories