Connect Call Assist and WhatsApp Business to power AI-driven automation

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Choose a Trigger

Choose an Action

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How Zapier works

Zapier makes it easy to integrate Call Assist with WhatsApp Business - no code necessary. See how you can get setup in minutes.

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Call Completed" from Call Assist.

Add your action

An action happens after the trigger—such as "Send Freeform Message" in WhatsApp Business.

You’re connected!

Zapier seamlessly connects Call Assist and WhatsApp Business, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Call Result
- Lead Result
- Team
Trigger
Instant
Try It
- External Id
- Lead's Phone Number
Action
Write
- Type Instructions
- Call Type
  Required
- Scheduled Time
  Required
- Team
  Required
- instructions_phone
- External Id
- Lead Phone
- Caller ID
  Required
- First Name
- Last Name
- Source
- Lead Owner
- Email
- Company
- Category
- Comments
- Tags
Action
Write
- Status types
- Recipient phone number
Trigger
Instant
Try It
- Session_window_info
- Recipient phone number
  Required
- Message text
  Required
- Preview URL
- Reply to message ID
Action
Write

- Recipient phone number
  Required
- Template
  Required
Action
Write

- Updated Field
Trigger
Instant
Try It
- Type Instructions
- Call Type
  Required
- Team
  Required
- instructions_phone
- External Id
- Lead Phone
- Caller ID
  Required
- First Name
- Last Name
- Source
- Lead Owner
- Email
- Company
- Category
- Comments
- Tags
Action
Write
- External Id
- Phone Number
- Status
- Result
- First Name
- Last Name
- Email
- Owner
- Team
- Company
- Category
- Comments
- Tags
- Stop Calls
Action
Write
- Message types
- From phone number
- Only replies
Trigger
Instant
Try It
- Session_window_info
- Recipient phone number
  Required
- Media type
  Required
- File
  Required
- Reply to message ID
Action
Write
- Media ID
  Required
Action
Search

For AI agents & developers

Use Call Assist and WhatsApp Business with AI agents and code

Beyond Zap workflows. Call Call Assist and WhatsApp Business actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.

No code

Connect via Zapier MCP

Expose Call Assist and WhatsApp Business actions as tools in any MCP client. Authenticate once, then call them in natural language.

Example actions on this page

Find Lead
Send Freeform Message

Works with

Claude · ChatGPT · Cursor · any MCP-compatible client

Connect Zapier MCP

Typescript

Call from code with the Zapier SDK

Trigger Call Assist and WhatsApp Business actions from backend services, scripts, or agent code.

Install

# TypeScript / Node
npm install @zapier/zapier-sdk

Run an action

import { createZapierSdk } from '@zapier/zapier-sdk';

const zapier = createZapierSdk();
await zapier.runAction({ /* call-assist / whatsapp-business action */ });

Run the SDK docs

There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect Call Assist and WhatsApp Business to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

Level up your Call Assist to WhatsApp Business integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About Call Assist

Call Assist connect your sales team with new leads instantly and follow up with aging leads automatically through the phone.

HelpHelp

Related categories

Phone & SMS

About WhatsApp Business

WhatsApp Business is a customer messaging app that delivers fast, reliable communication through organized chats, automated responses, and business profiles.