Box + Zendesk integrations
Create Zendesk tickets from new Box files
Improve your customer support flow with this dynamic automation. Each time a new file emerges in Box, it initiates the creation of a ticket in Zendesk instantly. It simplifies data transfer between systems, guarantees organization, and ensures a quick turnaround for customer issues for an overall seamless customer service experience.
- When this happens...New FileTriggers when you add a new file to a folder.
- automatically do this!Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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More things you can do with Box and Zendesk
Discover other triggers and actions you can use with Box and Zendesk
- New Comment
Triggers when someone comments on a file in a folder you own/collaborate on.
Try ItTriggerPolling - FolderRequired
- Share
Try ItTriggerPolling- Task Assigned to You
Triggered when you are assigned a task.
Try ItTriggerPolling - ActionWrite
- Event
Triggers when a new event is performed (this is the activity stream).
Try ItTriggerPolling - Folder
Try ItTriggerPolling- File IDRequired
- Template KeyRequired
- Metadata (JSON Object)Required
ActionWrite- ActionWrite
Box lets you keep all your businesses files in one place for simple online collaboration.
Related categories
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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