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Box + Zendesk

Box + Zendesk

Box + Zendesk integrations

Create Zendesk tickets from new Box files

Improve your customer support flow with this dynamic automation. Each time a new file emerges in Box, it initiates the creation of a ticket in Zendesk instantly. It simplifies data transfer between systems, guarantees organization, and ensures a quick turnaround for customer issues for an overall seamless customer service experience.

  1. When this happens...
    New File
    New File
    New FileTriggers when you add a new file to a folder.
  2. automatically do this!
    Create Ticket
    Create Ticket
    Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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More things you can do with Box and Zendesk

Discover other triggers and actions you can use with Box and Zendesk

  • Box triggers, actions, and search
    New Comment

    Triggers when someone comments on a file in a folder you own/collaborate on.

    Trigger
    Polling
    Try It
    • Folder
      Required
    • Share
    Trigger
    Polling
    Try It
    • File ID
      Required
    • Access Level
    • Expiration Date
    Action
    Write
  • Box triggers, actions, and search
    Event

    Triggers when a new event is performed (this is the activity stream).

    Trigger
    Polling
    Try It
    • File ID
      Required
    • Template Key
      Required
    • Metadata (JSON Object)
      Required
    Action
    Write
    • Folder ID
      Required
    • Access Level
    • Expiration Date
    Action
    Write
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About Box
Box lets you keep all your businesses files in one place for simple online collaboration.
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About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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