Connect BookingKoala and OpenPhone to unlock the power of automation
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Set up your first integration
Quickly connect BookingKoala to OpenPhone with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate BookingKoala with OpenPhone - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Booking Card Hold" from BookingKoala.
Add your action
An action happens after the trigger—such as "Create or Update Contact" in OpenPhone.
You’re connected!
Zapier seamlessly connects BookingKoala and OpenPhone, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Booking Card Hold
Triggered when booking's card put on hold.
Try ItTriggerInstant - Booking Charge Declined
Triggered when booking charge is declined.
Try ItTriggerInstant - Booking Cancelled
Triggered when booking is cancelled.
Try ItTriggerInstant - Customer Updated
Triggers when a customer is updated (does not trigger on Notes, Addresses, or Billing Info).
Try ItTriggerInstant
- Booking Charged
Triggered when booking is charged.
Try ItTriggerInstant - Booking Completed
Triggers when a booking is completed.
Try ItTriggerInstant - New Invoice
Triggered when invoice is created.
Try ItTriggerInstant - Booking Deleted
Triggered when booking is deleted.
Try ItTriggerInstant
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Practical ways you can use BookingKoala and OpenPhone
Send text messages to new customers
When a new customer is added in BookingKoala, Zapier uses OpenPhone to automatically send a welcome text message to the customer. This ensures that every new client receives a prompt acknowledgment without requiring manual texting, enhancing customer satisfaction and saving time for the business owner.
Business OwnerText customers about updated bookings
When a booking is updated in BookingKoala, Zapier triggers OpenPhone to send a text message to the customer with the updated details. This reduces back-and-forth communication and ensures that customers stay informed about changes in their reservations.
Customer Support OpsNotify of new ratings via text
When a customer submits a new rating in BookingKoala, Zapier automatically sends a text notification to the marketing team via OpenPhone. This helps teams track customer feedback instantly, allowing them to identify and act on trends or address issues quickly, improving customer experience metrics.
Marketing & Marketing Ops
Frequently Asked Questions about BookingKoala + OpenPhone integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with BookingKoala and OpenPhone
How do I integrate BookingKoala with OpenPhone?
To integrate BookingKoala with OpenPhone, you can use an automation platform like Zapier. You'll need accounts on both platforms and the setup involves creating 'Zaps' with triggers and actions such as sending a SMS via OpenPhone when a new booking is added in BookingKoala.
Can I send automated SMS through OpenPhone for every new booking in BookingKoala?
Yes, you can set up a Zap where the trigger is 'New Booking' in BookingKoala, and the action is 'Send SMS' in OpenPhone. This ensures every time a new booking occurs, an SMS will automatically be sent through OpenPhone.
What are some popular triggers for integrating BookingKoala with OpenPhone?
Popular triggers include 'New Booking', 'Booking Updated', or 'New Customer' in BookingKoala. These triggers can prompt actions like sending notifications or SMS messages via OpenPhone.
Is it possible to notify team members via OpenPhone when a booking is canceled in BookingKoala?
Yes, by using the 'Booking Canceled' trigger in BookingKoala and setting an action to send an SMS notification through OpenPhone, team members can stay informed about cancellations immediately.
How do I troubleshoot if my integration between BookingKoala and OpenPhone isn't working?
Begin by checking that your Zaps are set up correctly with the right triggers and actions. Make sure that both your BookingKoala and OpenPhone accounts are properly linked and authenticated within Zapier.
Can I automate customer feedback collection after a booking through this integration?
Yes, you can create a workflow where after each completed booking in BookingKoala, an automated message is sent via OpenPhone asking customers for their feedback or review.
Are there any limitations to consider when integrating these two platforms?
While most basic functionalities are supported, advanced customizations might require additional setup. Also, keep an eye on any rate limits imposed by either service that could affect high-volume operations.
