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How Zapier works

Zapier makes it easy to integrate BoldDesk with JustCall - no code necessary. See how you can get setup in minutes.

Select a trigger from BoldDesk

A trigger is an event that starts your Zap and runs the workflow. For example, with BoldDesk, a trigger could be "Create Contact."

A trigger is the event that kicks off your automated workflow.

Setup an action from JustCall

An action is what takes place after the automation is triggered. For example, with JustCall, the action could be "[Legacy] Add to Sales Dialer Campaign."

An action is the event that your automated workflow performs when triggered.

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With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

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25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your BoldDesk to JustCall integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

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Connect BoldDesk and JustCall to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Create Contact
Triggers when a new contact is created.
Trigger
Instant
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Update Contact Group
Triggers when existing contact group is updated.
Trigger
Instant
Try It
- Brand
Trigger
Instant
Try It
- Brand
- Ticket Form Template
Trigger
Instant
Try It
Create Contact
Create a new contact.
Action
Write

Update Contact Group
Update an existing contact group
Action
Write
- Ticket ID
  Required
- Description
  Required
Action
Write

- Brand
- Ticket Form Template
Action
Write
- ContactGroup External Reference Id
  Required
Action
Search
- Contact External Reference Id
  Required
Action
Search
- Ticket External Reference Id
  Required
Action
Search
Call AI Report Generated
Triggers when the AI-powered insights for a JustCall call are generated
Trigger
Instant
Try It
Call Completed (Sales Dialer)
Triggers when a call is completed in Sales Dialer.
Trigger
Instant
Try It
Call Updated (Sales Dialer)
Triggers when a call is updated in Sales Dialer(This event will only contain the keys for which the values of a call are actually updated).
Trigger
Instant
Try It
Incoming Caller Enters Queue
Triggers when an incoming call enters an queue.
Trigger
Instant
Try It
New Incoming Call
Triggers for a new incoming call
Trigger
Instant
Try It
New Appointment
Triggers when a new appointment is scheduled via JustCall Appointment Scheduler (Public Calendar)
Trigger
Scheduled
Try It
[Legacy] Call Ended
Triggers when a call ends and gets logged in your JustCall call logs. (For voicemails use New Voicemail trigger)
Trigger
Scheduled
Try It
SMS Sent or Received
Triggers when a new text is sent from (or received on) your JustCall numbers
Trigger
Instant
Try It
New Voicemail
Triggers whenever there is a new voicemail
Trigger
Instant
Try It
SMS Received
Triggers when an SMS is received in JustCall (incoming only)
Trigger
Instant
Try It
Call Updated
Triggers when a call is updated(This event will only contain the keys for which the values of a call are actually updated).
Trigger
Instant
Try It
- Campaign
  Required
- Phone
  Required
- First Name
- Last Name
- Contact Email
  Required
Action
Write
- Customer/Client Number
  Required
- JustCall Number
- Country Code
Action
Write
- firstname
  Required
- lastname
- Phone
  Required
- Contact Email
  Required
- company
- notes
- Agent ID
Action
Write
- To Number
  Required
- From
  Required
- Body
- Media Links
  Required
Action
Write
- Customer/Client Number
  Required
- JustCall Number
- Body
- Media Links
  Required
Action
Write
- Customer/Client Number
  Required
- JustCall Number
- Body
Action
Write
- Contact id
  Required
- Phone
  Required
- Contact Email
  Required
Action
Search

Create Contact Group
Triggers when a new contact group is created.
Trigger
Instant
Try It
Update Contact
Triggers when existing contact is updated.
Trigger
Instant
Try It
- Brand
Trigger
Instant
Try It
- Brand
- Ticket Form Template
Trigger
Instant
Try It
Create Contact Group
Create a new contact group
Action
Write
Update Contact
Update an existing contact
Action
Write
- Ticket ID
  Required
- Description
  Required
Action
Write
- Brand
- Ticket Form Template
Action
Write
- ContactGroup Name
  Required
Action
Search
- Contact Email
  Required
Action
Search
- Ticket ID
  Required
Action
Search
Call Answered
Triggers when a call answered an queue.
Trigger
Instant
Try It
Call Initiated
Triggers when a call initiated from JustCall.
Trigger
Instant
Try It
[Legacy] Incoming Call
Triggers for a new incoming call
Trigger
Instant
Try It
Incoming Caller Exits Queue
Triggers when an incoming call exits an queue.
Trigger
Instant
Try It
Missed Call
Trigger when an incoming call is missed
Trigger
Instant
Try It
Call Completed
Triggers when a call ends and gets logged in your JustCall call logs. (For voicemails use New Voicemail trigger)
Trigger
Instant
Try It
New Contact
Triggers when a new contact is added to your JustCall address book.
Trigger
Scheduled
Try It
[Legacy] New Text
Triggers when a new text is sent from (or received on) your JustCall numbers
Trigger
Scheduled
Try It
SMS Delivery Status Updated
Triggers when an outgoing SMS gets delivered
Trigger
Instant
Try It
SMS Sent
Triggers when an SMS is sent via JustCall (outgoing only)
Trigger
Instant
Try It
[Legacy] Call Updated
Triggers when you add/update notes and disposition codes for a particular call
Trigger
Instant
Try It
- Campaign
  Required
- Phone
  Required
- First Name
- Last Name
- Contact Email
  Required
Action
Write
- Customer/Client Number
  Required
- JustCall Number
Action
Write
- Campaign
  Required
- Phone
  Required
Action
Write
- To Number
  Required
- From
  Required
- Body
- Date & Time
  Required
- Offset (in minutes)
Action
Write
- To Number
  Required
- From
  Required
- Body
Action
Write
- Contact id
  Required
- firstname
  Required
- lastname
- Phone
  Required
- Contact Email
  Required
- company
- notes
- Other Phone Label
- Other Phone Number
Action
Write
- Phone
  Required
Action
Search

Learn how to automate BoldDesk on the Zapier blog

Learn how to automate JustCall on the Zapier blog

About BoldDesk

BoldDesk is a help desk software for managing your support email, automating repetitive tasks, and improving your customer’s experience.

Related categories

Customer Support

About JustCall

JustCall helps sales and support teams to connect easily with their leads & customers. We provide a cloud based service that allows you to make calls and send text messages.

Related categories

Phone & SMS

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