Bitrix24 CRM + Jitbit Helpdesk

Bitrix24 CRM + Jitbit Helpdesk integrations

Create new leads in Bitrix24 CRM for each new ticket in Jitbit Helpdesk

Improve your customer relation by seamlessly updating your Bitrix24 CRM whenever a new ticket arises within your Jitbit Helpdesk. This automation ensures that any fresh support ticket initiated in Jitbit Helpdesk results in a new lead action in the Bitrix24 CRM. That way, you can efficiently manage customer enquiries and improve your response time, thereby providing better customer service.

When this happens...
New TicketTriggers when a new ticket is created.
TriggerInstant
automatically do this!
Lead ActionLead create or update action.
ActionWrite

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More things you can do with Jitbit Helpdesk and Bitrix24 CRM

Discover other triggers and actions you can use with Jitbit Helpdesk and Bitrix24 CRM

New Closed Ticket
Triggers when a ticket is closed.
Trigger
Instant
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- Ticket Number
  Required
- Body
  Required
- For technicians only
- From User ID
Action
Write
- Username
  Required
- Email
  Required
- First Name
- Last Name
- Phone
- Location
- Company
- Department
- Send Welcome Email
Action
Write
- Search query
  Required
Action
Search
- Event
  Required
Trigger
Instant
Try It

- Event
  Required
Trigger
Instant
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- Event
  Required
Trigger
Instant
Try It

Task Trigger (Add)
Fires when a new task is added.
Trigger
Instant
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Task Trigger (Update)
Fires when a task is updated.
Trigger
Instant
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- Autoload fields
- Action
  Required
Action
Write
- Autoload fields
- Action
  Required
Action
Write
- User ID
  Required
- Message
  Required
- Type
  Required
Action
Write
- Autoload fields
- Action
  Required
- Entity Type Id
  Required
Action
Write
- Task ID
  Required
- Task Title
- Responsible User ID
- Created By
- Task Deadline
- Task Description
- Start Date Plan
- End Date Plan
- Priority
- Accomplices
- Auditors
- Tags
- Allow change deadline
- Task Control
- Parent ID
- Depends On
- Group ID
- Time estimate
- Decline reason
- Status
- Duration Plan
- Duration Type
- Mark
- Allow time tracking
- Add in Report
- Site ID
- Match Work Time
- Associated company
- Associated contact
Action
Write
- Select field names to filter
  Required
Action
Search
- Select field names to filter
  Required
Action
Search
- Entity Type Id
  Required
- Select field names to filter
  Required
Action
Search

New Ticket
Triggers when a new ticket is created.
Trigger
Instant
Try It
- Ticket Subject
  Required
- Ticket Body
  Required
- Ticket Category ID
  Required
- Ticket Priority ID
  Required
- Submitter Email
Action
Write
- Search Query
  Required
Action
Search
- Search Query
  Required
- Category
  Required
- Submitter Email
  Required
- Subject
  Required
- Body
  Required
- Priority
  Required
Action
Search or write
- Event
  Required
Trigger
Instant
Try It
- Event
  Required
Trigger
Instant
Try It
- Event
  Required
- Entity Type Id
  Required
Trigger
Instant
Try It
Task Trigger (Delete)
Fires when a task is deleted.
Trigger
Instant
Try It
- Author ID
  Required
- Blogpost Title
  Required
- Message
  Required
Action
Write
- Autoload fields
- Action
  Required
Action
Write
- Autoload fields
- Action
  Required
Action
Write
- Autoload fields
- Action
  Required
Action
Write
- Task Title
  Required
- Responsible User ID
  Required
- Created By
- Task Deadline
- Task Description
- Start Date Plan
- End Date Plan
- Priority
- Accomplices
- Auditors
- Tags
- Allow change deadline
- Task Control
- Parent ID
- Depends On
- Group ID
- Time estimate
- Decline reason
- Status
- Duration Plan
- Duration Type
- Mark
- Allow time tracking
- Add in Report
- Site ID
- Match Work Time
- Associated company
- Associated contact
Action
Write
- Select field names to filter
  Required
Action
Search
- Select field names to filter
  Required
Action
Search
- Select field names to filter
  Required
Action
Search

About Bitrix24 CRM

Bitrix24 is a free CRM, project management and collaboration platform used by 10 million teams and available in 18 different languages.

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About Jitbit Helpdesk

A great help desk app for small and medium sized companies. It has all the features you may need, while staying easy to use and very user friendly.

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