Atera + WhatsApp Business

Atera + WhatsApp Business integrations

"trigger new Atera alerts to send freeform messages in WhatsApp Business"

Stay on top of your Atera alerts by setting up this workflow. When a new alert is created in Atera, it sends a freeform message through your WhatsApp Business App, keeping you informed no matter where you are. Saving time and maintaining efficiency has never been easier.

When this happens...
New Alert CreatedTriggers when a new alert is created.
TriggerInstant
automatically do this!
Send Freeform MessageSend a freeform text message to a WhatsApp user. Can only be sent within 24 hours of the recipient's last message to you. Important: A successful response does NOT guarantee delivery. Use the "Message Status Updated" trigger to track delivery status.
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More things you can do with Atera and WhatsApp Business

Discover other triggers and actions you can use with Atera and WhatsApp Business

AI Technician Comment Added
Triggers when an AI technician comment is added to an AI conversation.
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Instant
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Alert Resolved
Triggers when alert resolved in Atera.
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Instant
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Autopilot Conversation Escalated
Triggers when a new Autopilot conversation is escalated.
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Instant
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Autopilot Conversation Summary Created
Triggers when a new conversation summary is created in Autopilot.
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Instant
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New Customer Created
Triggers when a new customer is created.
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Instant
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Ticket Assignment Changed
Triggers when a ticket assigned to a technician.
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Instant
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New Ticket Created
Triggers when a new ticket is created.
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Instant
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Ticket Status Changed
Triggers when ticket status changed in Atera.
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Instant
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End User Comment Added
Triggers when an end user comment is added to an AI conversation.
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Instant
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- Conversation ID
  Required
- Conversation Status
  Required
Action
Write
- Title
  Required
- Device GUID
  Required
- Customer ID
  Required
- Code
- Severity
- Threshold Value 1
- Snoozed End Date
- Additional Information
- Alert Category
- Ticket ID
- Message Template
- Folder ID
Action
Write
- Name
  Required
- Description
Action
Write
- Conversation ID
- Contact ID
  Required
- Comment
  Required
Action
Write
- AlertID
  Required
Action
Write
- Ticket Id
  Required
- Ticket Title
- Ticket Description
- Ticket Priority
- Ticket Impact
- Ticket Status
- Ticket Type
- Technician ContactID
Action
Write
- Name
  Required
- Description
Action
Write
- Email
  Required
Action
Search
- Search text
  Required
Action
Search
- Ticket Id
  Required
Action
Search
- Message types
- From phone number
- Only replies
Trigger
Instant
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- Session_window_info
- Recipient phone number
  Required
- Media type
  Required
- File
  Required
- Reply to message ID
Action
Write
- Media ID
  Required
Action
Search

New Alert Created
Triggers when a new alert is created.
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Instant
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Autopilot Conversation Created
Triggers when a new Autopilot conversation is created.
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Instant
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Autopilot Conversation Status Updated
Triggers when a new Autopilot conversation status is updated.
Trigger
Instant
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Autopilot Conversation Title Created
Triggers when a new Autopilot conversation title is updated.
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Instant
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New Site Created
Triggers when a new site is created.
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Instant
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Customer Responded to a Ticket
Triggers when a customer responded to a ticket.
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Instant
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Internal Comment Added to a Ticket
Triggers when an internal comment is added to a ticket.
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Instant
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Technician Responded to a Ticket
Triggers when a technician responded to a ticket.
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Instant
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- Customer/Site Name
  Required
- Created On
- Business Number
- Domain
- Address
- City
- State
- Country
- Phone
- Fax
- Notes
- Links
- Longitude
- Latitude
- Zip Code
Action
Write
- Conversation ID
  Required
- Technician ID
  Required
Action
Write
- Email
  Required
- Customer ID
- Customer Name
- First Name
- Last Name
- Job Title
- Phone
- Mobile Phone
- Is Contact Person
- In Ignore Mode
- Department ID
- Created On
Action
Write
- Conversation ID
  Required
- Ticket ID
  Required
Action
Write
- Conversation ID
  Required
- Technician ID
  Required
- Comment
  Required
Action
Write
- Ticket Title
  Required
- Ticket Description
  Required
- Ticket Priority
- Ticket Impact
- Ticket Status
- Ticket Type
- EndUser ID
- EndUser First Name
- EndUser Last Name
- EndUser Email
- Technician ContactID
Action
Write
- ContactID
  Required
- First Name
- Last Name
- Job Title
- Phone
- Mobile Phone
- Is Contact Person
- In Ignore Mode
- Archived
- Customer ID
- Customer Name
Action
Write
- Alert Id
  Required
Action
Search
- Conversation Id
  Required
Action
Search
- Email
  Required
Action
Search
- Status types
- Recipient phone number
Trigger
Instant
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- Session_window_info
- Recipient phone number
  Required
- Message text
  Required
- Preview URL
- Reply to message ID
Action
Write
- Recipient phone number
  Required
- Template
  Required
Action
Write

About Atera

Atera is an all-in-one IT management platform powered by Action AI to manage, patch, and secure every endpoint.

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Related categories

IT Operations

About WhatsApp Business

WhatsApp Business is a customer messaging app that delivers fast, reliable communication through organized chats, automated responses, and business profiles.

Learn moreLearn moreHelpHelp

Related categories

Phone & SMS

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