AppFollow + Freshdesk

Create Freshdesk tickets from new AppFollow reviews

Stay on top of your user feedback with this efficient workflow. Whenever a new review is posted in AppFollow, a ticket is instantly created in Freshdesk, ensuring you never miss vital customer opinions. This automation not only streamlines your process but also empowers your customer service team to resolve issues promptly, boosting your customer satisfaction rates. Simplify and strengthen your response to user reviews with this AppFollow and Freshdesk integration.

When this happens...
New Review
Triggers when a new review is created.
TriggerPolling
automatically do this!
Create Ticket
Create a ticket in Freshdesk for your domain.
ActionWrite

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Supported triggers and actions

- ApplicationRequired
- Stars
- Country
- Language
- Only Featured
- Only Updated
Trigger
Polling
Try It
- ContentRequired
- Rating
- Language
- Locale
- Translation
- Date & Time
- CollectionRequired
Action
Write
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It

- NameRequired
- Description
- Notes
- Domains
Action
Write
- NameRequired
- Description
Action
Write

- SubjectRequired
- EmailRequired
- Name
- Type
- DescriptionRequired
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- EmailRequired
Action
Search

- Tag name
- Application
- Collection
- Include autotags
Trigger
Polling
Try It
- Content
Action
Write
New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket IdRequired
Action
Search

About AppFollow

Appfollow is a one-stop platform for app analytics, app reviews management, and app store optimization. Get reviews from the App Store, Google Play to monitor and analyse them.

Learn more

Related categories

Reviews

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

Customer Support

AppFollow + Freshdesk

Create Freshdesk tickets from new AppFollow reviews

Supported triggers and actions

New Review

Import Review

New Ticket

New Ticket Note

Update Contact

Create Company

Create Forum Category

Create Ticket

Update Ticket

Find Contact

New Tag

Semantic Import

New Contact

Update Ticket

Add Notes to a Ticket

Create Forum

Create Forum Topic

Create Contact

API Request (Beta)

Find Ticket by Id

About AppFollow

Related categories

About Freshdesk

Related categories

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