Appcues + Help Scout

Create new Help Scout conversations from submitted Appcues forms

Start a conversation in Help Scout as soon as a form is submitted in Appcues with this streamlined workflow. Utilize this automation tool to ensure swift support response, enhancing your customer service experience and efficiency. Cut down on manual task and instantly engage your audience right when they need you.

When this happens...
Form SubmittedTriggers when a form element (excluding NPS survey) is submitted through a Web Flow.
TriggerInstant
automatically do this!
Create ConversationCreates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
ActionWrite

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More things you can do with Appcues and Help Scout

Discover other triggers and actions you can use with Appcues and Help Scout

- Checklist
Trigger
Instant
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- Event Name
  Required
- Checklist
Trigger
Instant
Try It
- Checklist
Trigger
Instant
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- Web Flow Name
Trigger
Instant
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- Web Flow Name
Trigger
Instant
Try It

- Mobile Flow
Trigger
Instant
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- Mobile Flow
Trigger
Instant
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- Pin Name
Trigger
Instant
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- Checklist
  Required
Action
Write
- Flow
  Required
Action
Write
- Checklist
  Required
Action
Write
- Flow
  Required
Action
Write
- User ID
  Required
- Profile Update
Action
Write
- Mailbox
  Required
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
Try It
- Mailbox
  Required
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
Try It
- Subject
  Required
- Mailbox
  Required
- Customer Label
- Customer ID
- Customer's Email
- From User
- Thread Type
  Required
- Text
  Required
- Status
  Required
- Assigned User
- Tag
- Cc
- Bcc
- Import Only
  Required
- Trigger Auto Reply
Action
Write
- Conversation
  Required
- Customer
  Required
- Text
  Required
- User
- Create as Draft
  Required
Action
Write
- Subject
- Mailbox
- Assigned User
- Tag
- Status
  Required
- Email
- Custom Query
Action
Search
- Name
  Required
Action
Search
- User's Email
  Required
- Date Range Start
  Required
- Date Range End
  Required
Action
Search
- User's Email
  Required
Action
Search
- Email
  Required
- First Name
  Required
- Last Name
  Required
- Phone
- Chat Handle
- Social Profile
- Website
- Background
- Organization
- Location
- Job Title
- Address
- Address
- City
- State / Province
- Postal Code / ZIP Code
- Country
Action
Search or write

- Checklist
Trigger
Instant
Try It
- Checklist
Trigger
Instant
Try It
- Custom Event Name
  Required
Trigger
Instant
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- Web Flow Name
Trigger
Instant
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- Flow Name
  Required
Trigger
Instant
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- Mobile Flow
Trigger
Instant
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NPS Submitted
Triggers when a new NPS event is submitted. Sends separate
Trigger
Instant
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- Segment Name
  Required
Trigger
Instant
Try It
- Experience
  Required
Action
Write
- User ID
  Required
- Event Name
  Required
- Attributes
  Required
Action
Write
- Experience
  Required
Action
Write
- Group ID
  Required
- Group Update
Action
Write
- Mailbox
  Required
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
Try It
- Mailbox
Trigger
Polling
Try It
- Conversation ID
  Required
- Text
  Required
- User
Action
Write
- First Name
  Required
- Last Name
  Required
- Email
- Phone
- Chat Handle
- Social Profile
- Website
- Background
- Organization
- Location
- Job Title
- Address
- Address
- City
- State / Province
- Postal Code / ZIP Code
- Country
Action
Write
- Customer
  Required
Action
Write
- Email
  Required
Action
Search
- Email
  Required
Action
Search
- User's Email
  Required
Action
Search
- Subject
  Required
- Mailbox
- Assigned User
- Tag
- Status
  Required
- Email
- Custom Query
- Mailbox
  Required
- Customer Label
- Customer ID
- Customer's Email
- From User
- Thread Type
  Required
- Text
  Required
- Assigned User
- Cc
- Bcc
- Import Only
  Required
- Trigger Auto Reply
Action
Search or write

About Appcues

Appcues is a product-led growth platform. Build exceptional user experiences, code free.

Learn moreLearn moreHelpHelp

Related categories

Product Management

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Learn moreLearn moreHelpHelp

Related categories

Customer Support

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