Appcues + Freshdesk

Appcues + Freshdesk integrations

Create Freshdesk tickets when new events are received in Appcues

Improve your customer service response times with this streamlined workflow. When a custom event is received in Appcues, it triggers the creation of a new ticket in Freshdesk. This seamless integration not only makes your process more efficient, but it also ensures that every event is promptly addressed, enhancing customer satisfaction and engagement.

When this happens...
Custom Event ReceivedTriggers when Appcues receives a custom event.
TriggerInstant
automatically do this!
Create TicketCreate a ticket in Freshdesk for your domain.
ActionWrite

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More things you can do with Appcues and Freshdesk

Discover other triggers and actions you can use with Appcues and Freshdesk

- Checklist
Trigger
Instant
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- Event Name
  Required
- Checklist
Trigger
Instant
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- Checklist
Trigger
Instant
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- Web Flow Name
Trigger
Instant
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- Web Flow Name
Trigger
Instant
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- Mobile Flow
Trigger
Instant
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- Mobile Flow
Trigger
Instant
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- Pin Name
Trigger
Instant
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- Checklist
  Required
Action
Write
- Flow
  Required
Action
Write
- Checklist
  Required
Action
Write
- Flow
  Required
Action
Write
- User ID
  Required
- Profile Update
Action
Write
New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

- Checklist
Trigger
Instant
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- Checklist
Trigger
Instant
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- Custom Event Name
  Required
Trigger
Instant
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- Web Flow Name
Trigger
Instant
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- Flow Name
  Required
Trigger
Instant
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- Mobile Flow
Trigger
Instant
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NPS Submitted
Triggers when a new NPS event is submitted. Sends separate
Trigger
Instant
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- Segment Name
  Required
Trigger
Instant
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- Experience
  Required
Action
Write
- User ID
  Required
- Event Name
  Required
- Attributes
  Required
Action
Write
- Experience
  Required
Action
Write
- Group ID
  Required
- Group Update
Action
Write
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

About Appcues

Appcues is a product-led growth platform. Build exceptional user experiences, code free.

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Related categories

Product Management

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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Customer Support

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