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AnswerForce + Freshservice

Create Freshservice tickets for new AnswerForce messages

Effortlessly manage your customer support tickets with this AnswerForce and Freshservice integration. When a new message is received in your AnswerForce app, a ticket is created in Freshservice, streamlining your customer service process. Enjoy an organized and efficient support workflow, ensuring that customer queries are addressed promptly and professionally.

Effortlessly manage your customer support tickets with this AnswerForce and Freshservice integration. When a new message is received in your AnswerForce app, a ticket is created in Freshservice, streamlining your customer service process. Enjoy an organized and efficient support workflow, ensuring that customer queries are addressed promptly and professionally.

  1. When this happens...
    AnswerForceAnswerForce
    New Message

    Triggers when a new message is taken.

    TriggerInstant
  2. automatically do this!
    FreshserviceFreshservice
    Create Ticket

    Create a ticket in Freshservice for your domain.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • AnswerForce triggers, actions, and search

    New Message

    Triggers when a new message is taken.

    Trigger
    Instant
    Try It
  • Freshservice triggers, actions, and search

    New User

    Triggers when a new User is created.

    Trigger
    Instant
    Try It
  • Freshservice triggers, actions, and search

    Update User

    Triggers when a user is updated.

    Trigger
    Instant
    Try It

    • SubjectRequired

    • EmailRequired

    • DescriptionRequired

    • Priority

    • CC Emails

    • Ticket StatusRequired

    Action
    Write
  • Freshservice triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshservice.

    Trigger
    Instant
    Try It
  • Freshservice triggers, actions, and search

    Update Ticket

    Triggers when a Ticket is updated.

    Trigger
    Instant
    Try It

    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write

    • First NameRequired

    • Last Name

    • Job Title

    • Primary EmailRequired

    • Mobile Phone Number

    • Work Phone Number

    • Address

    • Background Information

    Action
    Write
answerforce logo
answerforce logo

About AnswerForce

AnswerForce is a live answering service that helps small businesses stay connected with customers during business and off-hours with solutions like customer support, lead capture, appointment setting and more. The AnswerForce app lets you view the transcript of your customer calls, organize internal messages and supports a wide range of integrations with various other business tools.
Learn more

Related categories

  • Customer Support
freshservice logo
freshservice logo

About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

Related categories