AnswerForce + Freshservice

AnswerForce + Freshservice integrations

Create Freshservice tickets for new AnswerForce messages

Effortlessly manage your customer support tickets with this AnswerForce and Freshservice integration. When a new message is received in your AnswerForce app, a ticket is created in Freshservice, streamlining your customer service process. Enjoy an organized and efficient support workflow, ensuring that customer queries are addressed promptly and professionally.

When this happens...
New MessageTriggers when a new message is taken.
TriggerInstant
automatically do this!
Create TicketCreate a ticket in Freshservice for your domain.
ActionWrite

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More things you can do with AnswerForce and Freshservice

Discover other triggers and actions you can use with AnswerForce and Freshservice

New Message
Triggers when a new message is taken.
Trigger
Instant
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New User
Triggers when a new User is created.
Trigger
Instant
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Update User
Triggers when a user is updated.
Trigger
Instant
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- Subject
  Required
- Description
  Required
- Ticket Status
  Required
- Type
- Email
  Required
- CC Emails
- Category
- Priority
- Urgency
- Impact
- Department
- Group
- Source
Action
Write
- Ticket
- Approval Type
  Required
- Approver
  Required
Action
Write

New Ticket
Triggers when there is a new ticket is created in Freshservice.
Trigger
Instant
Try It
Updated Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- First Name
  Required
- Last Name
- Job Title
- Primary Email
  Required
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

About AnswerForce

AnswerForce is a live answering service that helps small businesses stay connected with customers during business and off-hours with solutions like customer support, lead capture, appointment setting and more. The AnswerForce app lets you view the transcript of your customer calls, organize internal messages and supports a wide range of integrations with various other business tools.

Learn moreLearn moreHelpHelp

Related categories

Customer Support

About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

HelpHelp

Related categories

Server Monitoring