Amazon SNS + Freshdesk

Amazon SNS + Freshdesk integrations

Create json messages in Amazon SNS for new tickets in Freshdesk

Stay updated in real-time whenever a new ticket is raised in Freshdesk. With this workflow, every time there's a new ticket in Freshdesk, a JSON message is created in Amazon SNS. This ensures seamless information transfer, helping your team to stay on top of customer issues and provide quality support in a timely manner.

When this happens...
New TicketTriggers when there is a new ticket is created in Freshdesk.
TriggerInstant
automatically do this!
Create JSON MessageTriggers when a new JSON message is sent on a topic and parses the message body as JSON. Automatically manages the subscription.
ActionWrite

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More things you can do with Freshdesk and Amazon SNS

Discover other triggers and actions you can use with Freshdesk and Amazon SNS

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- Email
  Required
Action
Search
- Topic_name
  Required
Trigger
Instant
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New Topic
Triggers when you add a new topic.
Trigger
Polling
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- Topic
  Required
- Message
- Subject
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search
- Topic_name
  Required
Trigger
Instant
Try It
- Topic
  Required
- Message
- Subject
Action
Write
- Topic_name
  Required
- Subscription_protocol
- Subscription_endpoint
Action
Write

About Amazon SNS

Amazon Simple Notification Service is a flexible, and fast messaging service which is fully managed. SNS is a simple and cost-effective method to message both distributed services and human recipients.

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About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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Related categories

Customer Support

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