Amazon Alexa + ConnectWise Manage
Create ConnectWise Manage ticket notes when new Amazon Alexa phrases are spoken
Easily manage your support tickets with this convenient workflow. When you speak a trigger phrase using the Amazon Alexa app, a new ticket note will be created in ConnectWise Manage. Enhance your customer support experience and keep track of essential details with this automatic and efficient solution.
Easily manage your support tickets with this convenient workflow. When you speak a trigger phrase using the Amazon Alexa app, a new ticket note will be created in ConnectWise Manage. Enhance your customer support experience and keep track of essential details with this automatic and efficient solution.
- When this happens...Trigger Phrase Spoken
Triggers when you ask Alexa to trigger a zap with your trigger phrase. Requires the Zapier skill on an Alexa enabled device.
- automatically do this!Create Ticket Note
Create a service note or ticket note.
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Example
Trigger Phrase(s)Required
Additional Prompt Question
Try ItService Board Filter
Try ItNew, Updated or Both
Service Board Filter
Specific Service Ticket Filter
Project Filter
Try ItFileRequired
Record IDRequired
Record TypeRequired
Title
Private?
Read Only?
Is Avatar?
New, Updated or Both
Company Filter
Contact Type Filter
Specific Contact Filter
Try ItNew, Updated or Both
Board Filter
Project Filter
Try ItNew Territory
Triggers when a new territory is created.
Try ItCompany NameRequired
IdentifierRequired
TypeRequired
StatusRequired
Site NameRequired
Address 1
Address 2
City
State
Zip Code
Country Name
Phone Number
Website
Market
Source
Number of Employees
Territory
