Connect Aircall and Connecteam to power AI-driven automation

Adds one or more tags to a specific call.

Archives a missed call, marking it as done and removing it from the To-do view.

Creates a new shared contact in Aircall. At least one phone number is required.

Create a user in the system

Deletes the voicemail of a specific call. It can take up to 1 minute to complete. This action cannot be undone.

Delete a team by specifying team id.

Fetches a call action items.

Fetches a call summary.

Fetches a call transcription.

Fetches playbook results.

Pauses the recording on an active call.

Resumes the recording on an active call.

Displays a custom Insights Card to an agent during an ongoing call.

Transfers a call to another user, team, or external phone number. Only cold transfers are supported. Provide exactly one of User ID, Team ID, or Phone Number.

Updates a shared contact. To update phone numbers or emails, use the dedicated endpoints.

Update a user in the system

Retrieve details of a specific Team by Id.

Fetches all phone numbers associated with your Aircall account.

Get the user details by id

Retrieve call details using Call ID.

Get availabilities of users

Triggers when a user clocks out (punches out) to end a shift (this event captures also the clock in data).

Triggers when a new form is submitted. This trigger is in real-time (replaces the deprecated form submission trigger which was polling based).

Triggers when an existing shift is updated under the specified scheduler (real time trigger). Please note that this trigger doesn't support group shifts.

Triggers when a new task is published. Supports adding a single task at a time. When creating multiple tasks, some data might be missing.

Archive a single user in the system. Please note that you can only archive users who have the 'user' user type.

Record the end time for the work period of an employee. The end time is automatically captured when the call is executed. The clock-out will be associated with the current open shift.

Creates a job with nested sub-jobs (with line items support)

Create a new task under a specified board. Currently, only 'one-time' task is supported.

Create a new time-off request for a user under a specified policy. The time-off request can be either in pending or approved status.

Creates a note for a specified user.

Send a message to a specific team or channel within Connecteam's chat app, with the sender field set as a custom publisher. Ensure at least one custom publisher is defined in your account before proceeding.

Update a form submission.

Update or add performance data values for a specific user on a given date. If a value already exists for that date, it will be replaced with the new value. If no value exists, the new value will be added.

Updates the time off balance of a user

Retrieves a form (if exists) by its name. The form includes details such as all associated questions and manager fields.

Finds a job by name or job ID.

Finds a form submission

Finds a task label by its name under a specified task board. In case of two labels with the same title, it will return the first one.

Adds a comment (note) to a specific call. A call can have a maximum of 5 comments.

Add User to a Team in Aircall account.

Dial a phone number in the Phone

Creates a new team in the system.

Deletes the recording of a specific call. It takes 10-15 minutes to complete. This action cannot be undone.

Deletes a shared contact from the company. This action cannot be undone.

Delete a user in the system

Fetches a call sentiment.

Fetches a call topics.

Fetches a custom call summary.

Fetches a real time call summary.

Remove User from a Team in Aircall Account.

Send a message in conversation

Start an outbound call

Unarchives a call, placing it back in the To-do view of the Phone app.

Updates a specific phone number, including its name, recording settings, priority, and music/message URLs.

Fetches all teams associated with your Aircall account.

Retrieves details of a specific shared contact by ID.

Get the availability details by id

List all numbers for a user

Search for specific Calls depending on several Query Params like user_id, phone_number or tags. Given a call transferred between A and B phone numbers, the call will not appear when filtering by A but it will for B.

Triggers when a user clocks in (punches in) to start a shift.

Triggers when a manager field is updated on a specified form submission. In case the event is triggered, all the existing manager fields of the form will be sent.

Triggers when a new shift is created under the specified scheduler (real time trigger). Please note that this trigger doesn't support group shifts.

Triggers when a task is completed

Record the start time for the work period of an employee. The start time is automatically captured when the call is executed.

Creates a new job in the app.

Creates a new shift in a scheduler

Creates a timesheet row for user

Creates a new user in Connecteam

Deletes a single shift by Shift ID

Send a private message (DM) to a specified user within Connecteam's chat app, with the sender field set as a custom publisher. Ensure at least one custom publisher is defined in your account. If a conversation between the custom publisher and the selected user already exists, it will send the message to the same conversation, if not, it will create a new conversation.

Update user's custom fields

Update an existing shift.

Find a team or channel chat conversation by its name (title). If the name contains emojis, they will be ignored.

Finds a form submission by its from submission id.

Finds a shift within a specified date range. If multiple shifts match the filters, only the most recently updated one will be returned.

Finds a sub-job by its name. Please note that in the case of two sub-jobs with the same title but under different parent jobs, it will retrieve only the first one matched.

Finds a user in Connecteam by user id, full name, email address or phone number.