ActiveCampaign + Zoho Desk
Create or update ActiveCampaign contacts for new Zoho Desk tickets
This workflow initiates when you receive a New Ticket in Zoho Desk, automatically managing contact in ActiveCampaign. It eases your workload by creating or updating contact details, saving you the time and effort of manual data entry. Enhance your customer service efficiency and stay organized with this seamless automated process.
This workflow initiates when you receive a New Ticket in Zoho Desk, automatically managing contact in ActiveCampaign. It eases your workload by creating or updating contact details, saving you the time and effort of manual data entry. Enhance your customer service efficiency and stay organized with this seamless automated process.
- When this happens...
New TicketTriggers when a new ticket is created.
TriggerInstantThis event starts a Zap instantly. - automatically do this!
Create or Update ContactCreates a new contact, or updates an existing contact.
ActionWriteCreate a new record or update an existing record in your app.
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OrganizationRequired
DepartmentRequired
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.OrganizationRequired
DepartmentRequired
Direction
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.OrganizationRequired
DepartmentRequired
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.OrganizationRequired
Ticket IDRequired
FileRequired
Public
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.OrganizationRequired
Account NameRequired
Description
Email
Website
Fax
Phone
Industry
Owner ID
Street
City
State
Country
Zip Code
Annual Revenue
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.OrganizationRequired
DepartmentRequired
ContactRequired
SubjectRequired
Email
Phone
Description
Category
Sub Category
Status
Assignee
Ticket Due Date
Priority
Channel
Classification
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.OrganizationRequired
DepartmentRequired
TicketRequired
Contact
Subject
Email
Phone
Description
Category
Sub Category
Status
Assignee
Ticket Due Date
Priority
Channel
Classification
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.OrganizationRequired
DepartmentRequired
Ticket NumberRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appOrganizationRequired
EmailRequired
Account
Last NameRequired
First Name
Title
Description
Type
Secondary Email
Twitter
Facebook
Phone
Mobile/ Cellular
Street Address
City
State
Country
Zip Code
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is foundCustom ObjectRequired
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.
Contact Completed WhatsApp Messaging Flow
Triggers when a contact completes a WhatsApp messaging flow.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New or Updated Account
Triggers when a new account is added or an existing account's details are updated.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Deal Task
Triggers when a new deal task is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Account IDRequired
Name
Website
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.List
ID
Email Address
First Name
Last Name
Full Name
Phone Number
Tags
Organization Name
Job Title
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.AutomationRequired
Subscriber EmailRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Email MessageRequired
ListRequired
Campaign NameRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Contact IDRequired
List IDRequired
NoteRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Task ID
Title
Contact IDRequired
Note
Due DateRequired
End Date
Task TypeRequired
Assignee
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Contact IDRequired
Deal IDRequired
Role
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.DealRequired
NoteRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.DealRequired
Title
Value
Currency
Owner
Pipeline
Stage
Account ID
Contact ID
Status
Description
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.ActionRequired
List IDRequired
Contact ID
Email Address
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.WhatsApp Phone NumberRequired
WhatsApp Template to sendRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.NameRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appContact Task TitleRequired
Contact ID
ActionThis is an event a Zap performs.SearchFind existing data in your appTitle
Contact Email
ActionThis is an event a Zap performs.SearchFind existing data in your appEmailRequired
ActionThis is an event a Zap performs.SearchFind existing data in your app
OrganizationRequired
DepartmentRequired
StatusRequired
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.OrganizationRequired
DepartmentRequired
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.OrganizationRequired
DepartmentRequired
TicketRequired
ContentRequired
PublicRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.OrganizationRequired
Account
Last NameRequired
First Name
Title
Description
Type
Email
Secondary Email
Twitter
Facebook
Phone
Mobile/ Cellular
Street Address
City
State
Country
Zip Code
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.OrganizationRequired
DepartmentRequired
TicketRequired
From Address (E-Mail)Required
To Address (E-Mail)Required
Content TypeRequired
Reply ContentRequired
Is Forward
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Api Docs Info
Stop on errorRequired
HTTP MethodRequired
URLRequired
Query string parameters
Additional request headers
Body
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Select OrganizationRequired
EmailRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appCustom ObjectRequired
Trigger EventsRequired
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Contact Joined Inbound WhatsApp Messaging Flow
Triggers when a contact sends a message that starts an inbound WhatsApp messaging flow.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Automation Webhook
Triggers when an automation sends out webhook data. To add a webhook in ActiveCampaign, navigate to your Automations section, add or edit an automation, and create a new "Webhook" action.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Deal Note
Triggers when a new deal note is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Deal Added or Updated
Triggers when a new deal is created or existing deal is updated.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.ListRequired
Importer Note
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.List
Skip Unsubscribe Events
Importer Note
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.NameRequired
Website
Owner
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Account ID
NameRequired
Update OnlyRequired
Account Owner
Website
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TitleRequired
ValueRequired
Owner
CurrencyRequired
PipelineRequired
StageRequired
Account
Contact Email Address
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.AutomationRequired
Automation RunRequired
Contact IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Contact IDRequired
Account IDRequired
Job Title
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Contact ID
Contact Email
ActionRequired
Existing Tags
Tags
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Custom ObjectRequired
Record ID
External ID
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TitleRequired
ValueRequired
Owner
CurrencyRequired
PipelineRequired
StageRequired
Account ID
Contact ID
Description
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Task ID
Title
Deal IDRequired
Note
Due DateRequired
End Date
Task TypeRequired
Assignee
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.WhatsApp Phone NumberRequired
Flow to startRequired
First Name
Last Name
Email
External URL
Custom properties
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Event KeyRequired
Event Account IDRequired
Event NameRequired
Event Value
Contact Email Address
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Stop on errorRequired
HTTP MethodRequired
URLRequired
Query string parameters
Additional request headers
Body
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.ID
Email Address
Phone Number
ActionThis is an event a Zap performs.SearchFind existing data in your appDeal Title
Contact Email
ActionThis is an event a Zap performs.SearchFind existing data in your appDeal Task TitleRequired
Deal ID
ActionThis is an event a Zap performs.SearchFind existing data in your appTemplate Name
ActionThis is an event a Zap performs.SearchFind existing data in your app
About ActiveCampaign
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