Create integrations between 8x8 and Call Tools PCC to automate any workflow
How Zapier works
Zapier lets you build automated workflows between two or more apps—no code necessary. These workflows are called Zaps, and this is how they work.
A trigger is where automation begins
Now it's time for action
And that's it! You've just created a Zap.
Connect your tools and unlock the power of automation
With Zapier's 6,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
New Chat Apps Message Received
Triggers when a new chat app message is received.
Try ItNew SMS Received
Triggers when an SMS is sent to your virtual number.
Try ItMobile
text Message
New Calendar Event
Triggers when a new calendar event is created by an agent in Call Tools.
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New Delivery Receipt
Triggers when an SMS message has been delivered or rejected.
Try ItDestinationsRequired
Sender IDRequired
MessageRequired
Destination numberRequired
Sender IDRequired
MessageRequired
New Phone Call
Triggers when a new phone call is created (after the call ends). Note that depending how fast the agent saves a call disposition, the agent selected call disposition might not be available on the Call object. Use the "Created Call Disposition" trigger instead of the agent call disposition id is needed.
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