Lucid Consulting Operations

Lucid Consulting Operations helps owner-led service businesses turn scattered work into clear, repeatable systems. We start by mapping how work actually moves through the business: where leads wait, information gets entered twice, handoffs break down, or the owner has to remember what happens next.

From there, we design and implement practical Zapier automations that fit the workflow. Projects may include lead intake and follow-up, appointment reminders, client onboarding, internal notifications, and post-service communication. We test the automation, document the process, and show the people using it how to manage it.

LCO is led by Vernell Rixner, a retired U.S. Army lieutenant colonel and Certified AI Agent Builder with 31 years of operational leadership experience. Our work combines process discipline with useful automation so service businesses can operate with more consistency and less dependence on the owner.

If you know work is falling between your tools but are unsure what to automate first, we can help you identify the right starting point.