1.Monitors new survey response
Integrate Hotjar, survey capture tools, and feedback routing to capture each new survey response and trigger the NPS payload flow.
Forward new survey responses to NPS collection endpoint
Automatically monitor new survey responses across Hotjar and publish normalized JSON across Webhooks by Zapier. Post only completed responses and filter qualifying submissions to create NPS-ready records and avoid manual reporting and formatting gaps.
How this automation protects your NPS collection
When hotjar new survey response fires, partial submissions can lead to messy NPS data. This automation filters qualifying responses, normalizes fields into a JSON payload, and posts to your NPS endpointβso your team can analyze feedback faster.
Hotjaror swap with your favorite app
2.Filters qualifying responses
Integrate Filter by Zapier and workflow rules to continue only for qualifying responses and prevent partial data from moving forward.
Filter by Zapieror swap with your favorite app
3.Normalizes survey fields
Integrate Formatter by Zapier and data mapping tools to transform ratings and timestamps and format fields into NPS-ready JSON.
Formatter by Zapieror swap with your favorite app
4.POSTs to NPS endpoint
Integrate Webhooks by Zapier and API delivery to post the JSON body mapping comments, scores, and references to your endpoint.
Webhooks by Zapieror swap with your favorite app
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Improve customer feedback workflows with automated survey sends, response alerts, and score tracking
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Step 1
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Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
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Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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