WorkWave Route Manager + Zendesk

WorkWave Route Manager + Zendesk integrations

Create Zendesk tickets for new not completed orders in WorkWave Route Manager

Stay up to date as your drivers do not complete their deliveries. With this integration, the order information flows back into Zendesk automatically once your drivers mark the order as not completed in WorkWave Route Manager.

When this happens...
Order Not CompletedTriggers when an order is marked as not completed.
TriggerInstant
automatically do this!
Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
ActionWrite

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More things you can do with WorkWave Route Manager and Zendesk

Discover other triggers and actions you can use with WorkWave Route Manager and Zendesk

- Territory
  Required
Trigger
Instant
Try It
- Territory
  Required
Trigger
Instant
Try It
- Territory
  Required
Trigger
Instant
Try It
- Territory
  Required
- Integration ID
- Type
  Required
- Eligibility Date
- Name
- Service time
- Service time (default)
- Address
  Required
- Latitude
- Longitude
- Time window
- Phone number
- Email
- Notes
Action
Write
- Tags
  Required
Trigger
Polling
Try It

- Organization
Trigger
Polling
Try It
New Organization
Triggers when a new organization is created.
Trigger
Polling
Try It

- Ticket (Required for non-admins)
Trigger
Polling
Try It
- Important
- View
  Required
Trigger
Polling
Try It
New View
Triggers when a new view is created.
Trigger
Polling
Try It
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Write
- Subject
  Required
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- Ticket
  Required
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- Organization
  Required
- Name
- Details
- Notes
- Tags
- Domain_names
- External_id
- Shared_tickets
- Shared_comments
Action
Write
- User
  Required
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Search or write

- Territory
  Required
Trigger
Instant
Try It
- Territory
  Required
Trigger
Instant
Try It
- Territory
  Required
- Integration ID
- Eligibility Date
- Name
- Pickup service Time
- Pickup service Time (Default)
- Pickup address
  Required
- Pickup latitude
- Pickup longitude
- Pickup time Window
- Pickup phone Number
- Pickup email
- Pickup notes
- Dropoff service Time
- Dropoff service Time (Default)
- Dropoff address
  Required
- Dropoff latitude
- Dropoff longitude
- Dropoff time Window
- Dropoff phone Number
- Dropoff email
- Dropoff notes
Action
Write
New Group
Triggers when a new group is created.
Trigger
Polling
Try It
- View
  Required
Trigger
Polling
Try It
- Tags
Trigger
Instant
Try It
- Who can view suspended tickets
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New User
Triggers when a new user is created.
Trigger
Polling
Try It
- User
  Required
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Comment
  Required
- Comment format
- Should the comment be public?
- File
  Required
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Query
  Required
Action
Search
- Info
- Type
Action
Search
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Search or write

About WorkWave Route Manager

WorkWave Route Manager is a last mile, fleet management software that enables you to make successful, on time deliveries and offer a great experience to your customers.

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Related categories

Commerce

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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Customer Support

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