Deletes a note from a conversation.

Deletes multiple users and all linked conversations and messages.

Sends a direct chat message. Details at

Returns an array with all the articles or a single article.

Returns all the conversations. Each conversation includes the last message of the conversation.

Returns the last message in a conversation.

Returns the conversations created after the given date/ID or with a message created after the given date/ID. Each conversation includes the last message of the conversation.

Returns the user conversations created after the given date/ID or with a message created after the given date/ID. Each conversation includes the last message of the conversation.

Returns a setting saved in the Settings area.

Returns the conversations of a user. Each conversation includes the last message of the conversation.

Translates multiple strings via Google Translate.

Deletes an existing message.

Updates an existing message.

Creates a new conversation.

Sends a Push notification to an agent, a group of agents, or all agents. Push notifications must be enabled in the settings area.

Returns the conversations matching the search.

Sends a generic email to an email address. The sender email and name are the ones set in Settings > Notifications > Email settings.

Sends a text message to a user or agent. If the template argument is true, the message is translated automatically.

Assigns or update the agent assigned to a conversation.

Updates the status code of a conversation.

Sends a message to a WhatsApp number.

Triggers when a record is added, updated, or deleted in a table.

Triggers when a new record is added to a table.

Triggers when a record is updated on a table.

The Zap will run until this step, then wait until a Continue Button is clicked.

Delete an existing record on a table.

Increments or Decrements a value on a number field of a record.

Changes the state (enabled or disabled) and label of a button on an existing record.

Finds a table based on an exact match.

Finds or creates a specific find record.

Deletes a user and all linked conversations and messages.

Sends a message to Dialogflow and add the Dialogflow response to an existing conversation as a new message.

Returns an array with all the agents with at least one message in the conversation.

Returns a conversation and the messages of the conversation.

Returns an external setting. External settings are saved on a dedicated database row.

Returns a subsetting of another setting.

Returns the messages of a conversation created after the given date/ID.

Returns the internal notes of a conversation.

Returns the last agent who answered a conversation.

Logins a user or agent. A user can log in in two ways: via email and password, or via user ID and token. The last value of the response is the encrypted login data ready to be stored in the sb-login cookie. Use the function SBF.loginCookie(response[1]); to store it. Returns false if login is unsuccessful.

Adds a new message to an existing conversation.

Sends a message to Messenger or Instagram.

Sends a message to OpenAI and return the response, optionally add the response to an existing conversation as a new message.

Returns the articles matching the search.

Returns the conversations of the given user ID that matches the search terms.

Sends an email to an existing user using the email templates of the Settings > Notifications area.

Sends a message to Telegram.

Updates the department of a conversation.

Updates the details of an existing user.

Triggers when a button is clicked on a record.

Triggers when a record is added or updated on a table.

Triggers when a Summary Formula value has changed.

Calculates a Summary Formula for a Field.

Creates a new record on a table.

Create a new table with an existing table as a template.

Update an existing record on a table.

Finds records based on a search value.

Gets all calculated Summary Formula values for a Table.