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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Ticket Created" from SuperOps IT.

Add your action

An action happens after the trigger—such as "Run Python" in Code by Zapier.

You’re connected!

Zapier seamlessly connects SuperOps IT and Code by Zapier, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Ticket Created
Triggers when a ticket is created.
Trigger
Instant
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Ticket Reply Received
Triggers when a reply is received on a ticket.
Trigger
Instant
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Ticket Updated
Triggers when status of a ticket is updated.
Trigger
Instant
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User Deleted
Triggers when a user is deleted.
Trigger
Instant
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- Subject
  Required
- Description
- Site
  Required
- Requester
- Technician Group
- Technician
- Department
- Status
- Name of the file
- Original file name of the file
- Size of the file
- Source
  Required
- Priority
- Impact
- Urgency
- Category
- Subcategory
- Cause
- Subcause
- Resolution Code
- Custom Fields
- First Response Time
- Resolution Time
- Source Reference Id
- Specify the additional requesters to be added.
- Specify the followers to be added
- Specify the assets to be added
- Created Time
- Updated Time
- Sub Source
- Request Type
  Required
- Suppress Close Notification
- Integration ID provided by Third Party App eg: Quickbooks Integration Id
- Third party item ID to be mapped with Superops item eg: Ticket Id in Quickbooks
Action
Write

- User ID
  Required
- forget
Action
Write
- User
  Required
- First name
- Last Name
- Email
- Contact Number
- Group Ids to be Added
- Group Ids to be Deleted
- Department ID
- Reporting Manager ID
- Role Ids
- Association ID
- Site
- Custom Fields
Action
Write

- Department Name
Action
Search
- Site Name
Action
Search
- Ticket Id
  Required
Action
Search
- User ID
  Required
Action
Search
- Zap_id
- Zap_step_id
- Code
  Required
Trigger
Polling
Try It
- Zap_id
- Zap_step_id
- Input Data
- Code
  Required
Action
Write

Ticket Deleted
Triggers when a ticket is deleted.
Trigger
Instant
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Ticket Reply Sent
Triggers when a reply is sent to a ticket.
Trigger
Instant
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User Created
Triggers when a new user is created.
Trigger
Instant
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User Updated
Triggers when a user is updated.
Trigger
Instant
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- First Name
  Required
- Last Name
- Email
  Required
- Contact Number
- Groups
- Department
- Reporting Manager
- Requester Role
  Required
- Technician Role
- Sites
- Custom Fields
Action
Write
- Ticket
  Required
- Subject
- Description
- Site
- Requester
- Department
- Technician Group
- Technician
- Status
- Source
- Priority
- Impact
- Urgency
- Category
- Subcategory
- Cause
- Subcause
- Resolution Code
- Custom Fields
- First Response Time
- Resolution Time
- Source Reference Id
- Specify the additional requesters to be added.
- Specify the additional requester to be removed
- Specify the followers to be added
- Specify the followers to be removed
- Created Time
- Updated Time
- Sub Source
- Request Type
- Suppress Close Notification
- Integration ID provided by Third Party App eg: Quickbooks Integration Id
- Third party item ID to be mapped with Superops item eg: Ticket Id in Quickbooks
Action
Write
- Asset Name
  Required
Action
Search
- Role Name
Action
Search
- Role Name
Action
Search
- Email Id
  Required
Action
Search
- Zap_id
- Zap_step_id
- Code
  Required
Trigger
Polling
Try It
- Zap_id
- Zap_step_id
- Input Data
- Code
  Required
Action
Write

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Connect SuperOps IT and Code by Zapier to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Learn how to automate Code by Zapier on the Zapier blog

Make work flow with AI

Level up your SuperOps IT to Code by Zapier integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About SuperOps IT

SuperOps IT is a unified endpoint - ticketing platform for modern IT teams

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About Code by Zapier

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