Sunsama + Zendesk

Sunsama + Zendesk integrations

Create tasks in Sunsama for new tickets in view in Zendesk

Streamline your customer support workflow with this integration. When a new ticket appears in Zendesk, a task is instantly created in Sunsama. This ensures swift response to customer issues, improving efficiency and customer satisfaction. Keep your team organized and never miss a customer ticket again with this seamless process.

When this happens...
New Ticket in ViewTriggers when a new ticket is added to a view.
TriggerPolling
automatically do this!
Create TaskCreates a new task in Sunsama.
ActionWrite

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More things you can do with Zendesk and Sunsama

Discover other triggers and actions you can use with Zendesk and Sunsama

New Group
Triggers when a new group is created.
Trigger
Polling
Try It
- View
  Required
Trigger
Polling
Try It
- Tags
Trigger
Instant
Try It
- Who can view suspended tickets
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It

New User
Triggers when a new user is created.
Trigger
Polling
Try It
- User
  Required
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write

- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Comment
  Required
- Comment format
- Should the comment be public?
- File
  Required
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Query
  Required
Action
Search
- Info
- Type
Action
Search
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Search or write
- ID
  Required
- Title
- Notes
- Integration URL
- Start Date
- Channel
- Due Date
- Planned Time (in minutes)
- Add to Backlog?
- Mark as complete?
- Mark as incomplete?
- Backlog Folder
- Backlog Time Horizon
Action
Write
- Task ID
- Search Term
- Channel
- Include Completed Tasks?
Action
Search

- Tags
  Required
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New Organization
Triggers when a new organization is created.
Trigger
Polling
Try It
- Ticket (Required for non-admins)
Trigger
Polling
Try It
- Important
- View
  Required
Trigger
Polling
Try It
New View
Triggers when a new view is created.
Trigger
Polling
Try It
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Write
- Subject
  Required
- Follow-up Source Ticket
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- Ticket
  Required
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- Organization
  Required
- Name
- Details
- Notes
- Tags
- Domain_names
- External_id
- Shared_tickets
- Shared_comments
Action
Write
- User
  Required
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Search or write
- Title
  Required
- Start Date
- Channel
- Add to Backlog?
- Notes
- URL
- Planned Time (in minutes)
- Backlog Folder
- Backlog Time Horizon
Action
Write
- Channel ID
- Search Term
- Context ID
- Is Private?
- Is Personal?
- Is Context?
Action
Search
- Task ID
- Search Term
- Channel
- Include Completed Tasks?
- Title
  Required
- Start Date
- Add to Backlog?
- Notes
- URL
- Planned Time (in minutes)
- Backlog Folder
- Backlog Time Horizon
Action
Search or write

About Sunsama

Sunsama organizes all your tasks, to-dos, and meetings day-by-day. Manage all the work you need to do today in one place.

Learn moreLearn moreHelpHelp

Related categories

Project Management

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn moreLearn moreHelpHelp

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Customer Support

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