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  • Teamwork Desk logoTeamwork Desk logo

Slack + Teamwork Desk

Get instant alerts about new Teamwork Desk tickets as direct messages on Slack

Do you want a direct message sent to you or a teammate on Slack whenever a new ticket arrives in your Teamwork Desk inbox? Then this is the integration for you. Now Teamwork Desk and Slack can work together in meeting your time sensitive support desk needs.

Do you want a direct message sent to you or a teammate on Slack whenever a new ticket arrives in your Teamwork Desk inbox? Then this is the integration for you. Now Teamwork Desk and Slack can work together in meeting your time sensitive support desk needs.

  1. When this happens...
    Teamwork DeskTeamwork Desk
    New Ticket

    Triggers when a new ticket is created.

    TriggerInstant
  2. automatically do this!
    SlackSlack
    Send Direct Message

    Send a direct message to a user or yourself from the Slackbot. Can also schedule a message for later.

    ActionWrite
  • Teamwork Desk triggers, actions, and search
    New Agent Reply
    Triggers when an agent sends a new reply.
    Trigger
    Instant
  • Teamwork Desk triggers, actions, and search
    New Customer
    Triggers when a new customer is created.
    Trigger
    Instant
  • Teamwork Desk triggers, actions, and search
    New Customer Reply
    Triggers when a customer sends a new reply.
    Trigger
    Instant
  • Teamwork Desk triggers, actions, and search
    Thread Edited
    Triggers when a thread has been edited.
    Trigger
    Instant
  • Teamwork Desk triggers, actions, and search
    Ticket Assigned
    Triggers when a ticket is assigned.
    Trigger
    Instant
  • Teamwork Desk triggers, actions, and search
    New Ticket
    Triggers when a new ticket is created.
    Trigger
    Instant
  • Teamwork Desk triggers, actions, and search
    New Ticket Note
    Triggers when a ticket note is created.
    Trigger
    Instant
  • Teamwork Desk triggers, actions, and search
    Ticket Unassigned
    Triggers when a ticket is unassigned.
    Trigger
    Instant
  • Teamwork Desk

    Add a reply to a ticket.

    Scheduled

    Action

  • Teamwork Desk

    Assigns ticket to the specified user.

    Scheduled

    Action

  • Teamwork Desk

    Creates a new customer.

    Scheduled

    Action

  • Teamwork Desk

    Creates a new ticket.

    Scheduled

    Action

  • Teamwork Desk

    Links a Teamwork Projects task to a ticket.

    Scheduled

    Action

  • Teamwork Desk

    Unassigns a ticket.

    Scheduled

    Action

  • Teamwork Desk

    Updates an existing customer.

    Scheduled

    Action

  • Teamwork Desk

    Updates an existing ticket.

    Scheduled

    Action

  • Teamwork Desk

    Find an existing customer by name or email address.

    Scheduled

    Action

  • Teamwork Desk

    Finds an existing ticket by ticket ID or keyword search.

    Scheduled

    Action

  • Teamwork Desk

    Find or Create Customer

    Scheduled

    Action

  • Teamwork Desk

    Find or Create Ticket

    Scheduled

    Action

  • Slack

    Triggers when a new message is posted to any public channel.

    Instant

    Trigger

  • Slack

    Triggers whenever a new #channel is created.

    Instant

    Trigger

  • Slack

    Triggers when a new message is posted to a specific #channel you choose.

    Instant

    Trigger

  • Slack

    Triggers when a custom emoji has been added to a team.

    Instant

    Trigger

  • Slack

    Triggers when a new file is uploaded to your workspace.

    Instant

    Trigger

  • Slack

    Triggers when a username or highlight word is mentioned in a public #channel.

    Instant

    Trigger

  • Slack

    Triggers when a new message is posted to a specific #private-channel or multi-dm.

    Instant

    Trigger

  • Slack

    Triggers when you click the "Push to Zapier" button from a message in Slack.

    Instant

    Trigger

  • Slack

    Triggers when a reaction (aka reactji) is added to a message in a public #channel.

    Instant

    Trigger

  • Slack

    Triggers when you save a message.

    Instant

    Trigger

  • Slack

    Triggers when a new Slack user is created / first joins your org.

    Instant

    Trigger

  • Slack

    Adds a reminder for yourself or a teammate, just like the

    Scheduled

    Action

  • Slack

    Invite an existing User to an existing Channel. You must be a member of the channel to invite someone to it.

    Scheduled

    Action

  • Slack

    Post a new message to a specific #channel you choose. Can also schedule a message for later.

    Scheduled

    Action

  • Slack

    Send a direct message to a user or yourself from the Slackbot. Can also schedule a message for later.

    Scheduled

    Action

  • Slack

    Creates a new channel.

    Scheduled

    Action

  • Slack

    Post a new message to a private channel you choose. Can also schedule a message for later.

    Scheduled

    Action

  • Slack

    Sets the topic on a selected channel.

    Scheduled

    Action

  • Slack

    Update basic profile fields such as name or title

    Scheduled

    Action

  • Slack

    Sets your Slack status to the given text and emoji.

    Scheduled

    Action

  • Slack

    Finds a Slack message using the Slack Search feature.

    Scheduled

    Action

  • Slack

    Finds a user by matching against their email instead of their username.

    Scheduled

    Action

  • Slack

    Finds a user by their ID.

    Scheduled

    Action

  • Slack

    Finds a user by matching against their real name instead of their username.

    Scheduled

    Action

  • Slack

    Finds a user by their username.

    Scheduled

    Action

slack logo
slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Learn more

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teamwork-desk logo

About Teamwork Desk

Teamwork Desk makes it easy for your team to handle any customer support queries that come their way.
Learn more

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