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Zapier makes it easy to integrate Slack with Gorgias - no code necessary. See how you can get setup in minutes.
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Slack
Slack
1. Choose trigger event
Gorgias
Gorgias
2. Choose action
1. Select the event
Setup
Test
Slack
Choose a trigger event
Choose a trigger
A trigger is the event that starts your Zap—like a "New Public Message Posted Anywhere" from Slack.
Add your action
An action happens after the trigger—such as "Create Ticket" in Gorgias.
You’re connected!
Zapier seamlessly connects Slack and Gorgias, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
Create a new record or update an existing record in your app.
Conversation ID
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Channel
Required
Users
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Title
Content
Channel ID
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Send Multi Message
Message Text
Required
Send as a bot?
Include a link to this automation?
Attach Image by URL
Auto-Expand Links?
Link Usernames and Channel Names?
Schedule At
Zap_id
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Allowed_edit_copy
Conversation ID
Required
Message TS (ID)
Required
Posted By
Content Type
Reply Broadcast
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Channel
Required
Add Zapier app to channel automatically?
Message Text
Required
Send as a bot?
Bot Name
Bot Icon
Include a link to this automation?
Attach Image by URL
Auto-Expand Links?
Link Usernames and Channel Names?
Schedule At
Zap_id
File
Thread
Send Channel Message?
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Channel
Required
Topic
Required
Topic set by
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Status Text
Status Emoji
Expiration Time
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Remove User from Channel
This action removes a specified user from a specified channel in Slack.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Edit Message
This action updates a specific message sent by the same Authenticated user on Slack. You need to provide the Channel ID, the Timestamp of the message to be edited, and the new text for the message.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Find Public Channel
This action will find a public channel in Slack using either the channel's ID or name.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Conversation ID
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Conversation ID
Required
Message ID (ts)
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Search Query
Required
Sort By
Sort Direction
Include Bot Messages in Search Results?
Action
This is an event a Zap performs.
Search
Find existing data in your app
ID
Required
Return Raw Results?
Action
This is an event a Zap performs.
Search
Find existing data in your app
Username
Required
Return Raw Results?
Action
This is an event a Zap performs.
Search
Find existing data in your app
Ticket ID
Required
Channel
Required
Via
Required
Source type
Required
From Name
From Address
Required
To Name
To Address
Required
Body (HTML)
Body (text)
Message ID
External ID
Created at
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
For AI agents & developers
Use Slack and Gorgias with AI agents and code
Beyond Zap workflows. Call Slack and Gorgias actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.
No code
Connect via Zapier MCP
Expose Slack and Gorgias actions as tools in any MCP client. Authenticate once, then call them in natural language.
Example actions on this page
Add Reaction
Create Ticket
Works with
Claude · ChatGPT · Cursor · any MCP-compatible client
There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.
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Customers who say using Zapier has made them better at their job
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Customers have created over 25 million Zaps on the platform
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The average user takes less than 6 minutes to set up a Zap
Practical ways you can use Slack and Gorgias
Auto-notify customer support team on new tickets.
When a customer submits a new support ticket in Gorgias, Zapier can automatically send a notification to a designated Slack channel. This ensures the customer support team is instantly updated about the incoming issue, reducing response time and improving customer satisfaction.
When team members tag a specific topic or person in a Slack channel, Zapier can create a notification or task in Gorgias. This helps project managers stay in the loop and ensure that action items are tracked without combing through Slack conversations.
Level up your Slack to Gorgias integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Frequently Asked Questions about Slack + Gorgias integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Slack and Gorgias
How do I set up the integration between Slack and Gorgias?
To set up the integration, you'll first need to connect both Slack and Gorgias within our platform. This involves providing the necessary permissions for us to access and manage data between these two applications. Once connected, you can choose specific triggers in Gorgias (like 'New Ticket' or 'Ticket Updated') and actions in Slack (such as 'Send Channel Message').
What kinds of triggers can I configure in a Slack and Gorgias integration?
In the integration, you can configure triggers such as 'New Ticket', 'Ticket Updated', or 'Customer Replied' within Gorgias. These can be set to prompt actions in Slack like notifying a specific channel or sending a direct message.
Can I customize the notifications that appear in my Slack channel from Gorgias?
Yes, you can customize the notifications by choosing which specific events in Gorgias should trigger alerts in your Slack workspace. We allow you to include relevant ticket details like subject line, customer information, and more.
Is it possible to send messages from a specific user or bot name when using this integration?
Absolutely, when setting up actions for your Slack notifications through our platform, you can specify whether messages are sent from your own profile or through a custom bot name.
How do I handle multiple notifications for ticket updates in an active channel?
To manage multiple notifications efficiently, we recommend using our conditional logic feature. This allows you to filter which updates are sent as notifications based on criteria like ticket priority or status changes.
Does the integration support sending private messages in Slack based on certain events in Gorgias?
Yes, by configuring private message actions for events such as 'Customer Replied' or urgent ticket updates within our platform, you can ensure sensitive information is handled discreetly.
Are there limits to how many channels we can integrate with Gorgias using this setup?
There's no strict limit on the number of channels you can connect with; however, we recommend focusing alerts on relevant channels only to prevent cluttering your workspace with too many updates.
About Slack
Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
