ShareCRM + Zendesk

ShareCRM + Zendesk integrations

Create new ShareCRM leads from new Zendesk tickets

Streamline your customer relationship management process with this workflow. When a new ticket is received in Zendesk, a lead will be created in your ShareCRM system. This automation saves time and ensures that all your leads are instantly captured and managed in one place, improving efficiency and effectiveness in your sales process.

When this happens...
New TicketTriggers when a new ticket is created. Optionally select an organization.
TriggerPolling
automatically do this!
Create LeadsCreates a Leads in the system.
ActionWrite

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More things you can do with Zendesk and ShareCRM

Discover other triggers and actions you can use with Zendesk and ShareCRM

New Group
Triggers when a new group is created.
Trigger
Polling
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- View
  Required
Trigger
Polling
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- Tags
Trigger
Instant
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- Who can view suspended tickets
Trigger
Polling
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- Organization
Trigger
Polling
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New User
Triggers when a new user is created.
Trigger
Polling
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- User
  Required
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write

- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Comment
  Required
- Comment format
- Should the comment be public?
- File
  Required
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Query
  Required
Action
Search
- Info
- Type
Action
Search
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Search or write
- Object Name
  Required
Trigger
Polling
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New Leads
Triggers when a new Leads is created .
Trigger
Polling
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Create Case
When the field _id has a value, update the Case data in the system. When the field _id has no value, add new Case data in the system
Action
Write
Create Leads
Creates a Leads in the system.
Action
Write
- Object Name
  Required
Action
Write
- Object Name
  Required
- id
  Required
Action
Write
- Object ApiName
  Required
- Record Data _id
  Required
Action
Search
- Object ApiName
  Required
- Filter Criteria
  Required
- Sort By Field
  Required
- IsAsc
  Required
- Maximum number(<=100) of records
  Required
Action
Search

- Tags
  Required
Trigger
Polling
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- Organization
Trigger
Polling
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New Organization
Triggers when a new organization is created.
Trigger
Polling
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- Ticket (Required for non-admins)
Trigger
Polling
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- Important
- View
  Required
Trigger
Polling
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New View
Triggers when a new view is created.
Trigger
Polling
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- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Write
- Subject
  Required
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- Ticket
  Required
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- Organization
  Required
- Name
- Details
- Notes
- Tags
- Domain_names
- External_id
- Shared_tickets
- Shared_comments
Action
Write
- User
  Required
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Search or write
- Object ApiName
  Required
Trigger
Polling
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New Marketing Event
Triggers when a new Marketing Event is created.
Trigger
Polling
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Create Account
When the field _id has a value, update the account data in the system. When the field _id has no value, add new account data in the system
Action
Write
Create Contact
When the field _id has a value, update the contact data in the system. When the field _id has no value, add new contact data in the system
Action
Write
Create Marketing Event
Creates a Marketing Event in the system.
Action
Write
Create ServiceRequest
When the field _id has a value, update the ServiceRequest data in the system. When the field _id has no value, add new ServiceRequest data in the system
Action
Write
- Object ApiName
  Required
- Maximum number(<=100) of Record
  Required
- Sort By Field
  Required
- isAsc
  Required
- Field ApiName
- Filter Operator
- Filter Field Value
- The Second Field ApiName
- The Second Filter Operator
- The Second Filter Field Value
Action
Search
- Object ApiName
  Required
- Record Data Name
  Required
- Maximum number(<=100) of Records
  Required
Action
Search

About ShareCRM

ShareCRM is an enterprise customer relationship manager (CRM) application designed to attract, retain, and satisfy customers to grow your business.

HelpHelp

Related categories

CRM (Customer Relationship Management)

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn moreLearn moreHelpHelp

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Customer Support

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