Rocket.Chat + FreeScout Integrations

How to connect Rocket.Chat + FreeScout

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Supported triggers and actions

What does this mean?

New Channel
Triggers when a new channel is created.
Trigger
Instant
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- Channel
  The channel to send the message to.
Trigger
Instant
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Message Pinned Anywhere
Triggers when a message is pinned to any public channel.
Trigger
Instant
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Starred Message Anywhere
Triggers when you save a message.
Trigger
Instant
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Mentioned on Public Channel
Triggers when a user is mentioned on a public channel.
Trigger
Instant
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- User IDRequired
  The ID of the user to invite.
- Room IDRequired
  The ID of the room to invite the user to.
- Message
  The message to send to the user.
Action
Write
- MessageRequired
  The message to send to the channel.
- ChannelRequired
  The channel to send the message to.
- Alias
  The alias to send the message as.
- Avatar
  The avatar to send the message as.
- Parse URLs
  Whether or not to parse URLs.
Action
Write

- MessageRequired
  The message to send to the private channel.
- Private channelRequired
  The private channel to send the message to.
- Alias
  The alias to send the message as.
- Avatar
  The avatar to send the message as.
- Parse URLs
  Whether or not to parse URLs.
Action
Write
- UserRequired
  The user to set the status.
- StatusRequired
  The status type
- Status message
  The status text
Action
Write
- Private channel nameRequired
  The name of the private channel to find.
Action
Search
- Channel nameRequired
  The name of the channel to find.
- Channel nameRequired
  The name of the channel to create. (Max 100 characters; all spaces and all special characters except hyphens will be replaced with underscores.)
Action
Search or write
- Mailbox ID
- Status
- Folder ID
- Assignee User ID
Trigger
Instant
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New Message Posted Anywhere
Triggers when a new message is posted to any public #channel.
Trigger
Instant
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- Private channel
  The private channel to send the message to.
Trigger
Instant
Try It
New Private Channel
Trigger when a new private channel is created.
Trigger
Instant
Try It
New User
Triggers when a new user is created.
Trigger
Instant
Try It
- Channel nameRequired
  The name of the channel to create. (Max 100 characters; all spaces and all special characters except hyphens will be replaced with underscores.)
Action
Write
- Private channel nameRequired
  The name of the private channel to create. (Max 100 characters; all spaces and all special characters except hyphens will be replaced with underscores.)
- Read only
  Whether the private channel is read only.
Action
Write
- MessageRequired
  The message to send to the user.
- User
  The user to send the message to.
- Alias
  The alias to send the message as.
- Avatar
  The avatar to send the message as.
- Parse URL
  Whether to parse URLs in the message.
Action
Write
- Remind who?"Required
  Pick a user to remind.
- Remind when?Required
  RC parses natural language like “15 minutes” or “every Monday”
- TextRequired
  The actual reminder text that should be sent to yourself our a user
Action
Write
- Channel nameRequired
  The name of the channel to find.
Action
Search
- Find user by usernameRequired
  Finds a user by their username.
Action
Search
- Private channel nameRequired
  The name of the private channel to find.
- Private channel nameRequired
  The name of the private channel to create. (Max 100 characters; all spaces and all special characters except hyphens will be replaced with underscores.)
- Read only
  Whether the private channel is read only.
Action
Search or write
- TypeRequired
- MailboxRequired
  Mailbox where the conversation is being created.
- SubjectRequired
  Conversation’s subject.
- ID
  If the ID field is defined, other fields are ignored.
- Email
  If the ID is not defined, email is used to look up a customer. If a customer does not exist, a new one will be created.
- First Name
- Last Name
- Phone
- Job Title
- Photo URL
- Photo Type
- Address
  Available fields: city, state, zip, country, address
- Company
- TextRequired
- Thread TypeRequired
- User ID
  ID of the user who is adding the thread (required if thread 'type' is 'Support agent message').
- CustomerRequired
  Customer adding the thread (required if thread 'type' is 'Customer message'). Customer must contain a valid customer "id" or an "email" (left input).
- Import Only
  When set, the conversation will not cause external effects - it won't send emails, notifications, auto replies.
Action
Write

How Rocket.Chat + FreeScout Integrations Work

Step 1: Authenticate Rocket.Chat and FreeScout.
30 seconds
Step 2: Pick one of the apps as a trigger, which will kick off your automation.
15 seconds
Step 3: Choose a resulting action from the other app.
15 seconds
Step 4: Select the data you want to send from one app to the other.
2 minutes
That’s it! More time to work on other things.

Connect apps

Connect Rocket.Chat + FreeScout

About Rocket.Chat

Rocket.Chat is an Open Source team communication platform: features from team chat to helpdesk live-chat, video conferencing and many more.

Learn more

Related categories

Team Chat

About FreeScout

FreeScout is the super lightweight free open source helpdesk and shared inbox built with PHP.

Related categories

Customer Support

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Rocket.Chat + FreeScout Integrations

How to connect Rocket.Chat + FreeScout

Connect your apps and automate workflows

New Channel

New Message Posted on Public Channel

Channel

Message Pinned Anywhere

Starred Message Anywhere

Mentioned on Public Channel

Invite User to a Channel

User IDRequired

Room IDRequired

Message

Send Channel Message

MessageRequired

ChannelRequired

Alias

Avatar

Parse URLs

Send Private Channel Message

MessageRequired

Private channelRequired

Alias

Avatar

Parse URLs

Set Status

UserRequired

StatusRequired

Status message

Find Private Channel

Private channel nameRequired

Find or Create Room

Channel nameRequired

Channel nameRequired

Conversation Created

Mailbox ID

Status

Folder ID

Assignee User ID

New Message Posted Anywhere

New Message Posted on Private Channel

Private channel

New Private Channel

New User

Create Channel

Channel nameRequired

Create Private Channel

Private channel nameRequired

Read only

Send Direct Message

MessageRequired

User

Alias

Avatar

Parse URL

Add Reminder

Remind who?"Required

Remind when?Required

TextRequired

Find Channel

Channel nameRequired

Find User by Username

Find user by usernameRequired

Find or Create Private Channel

Private channel nameRequired

Private channel nameRequired

Read only

Create Conversation

TypeRequired

MailboxRequired

SubjectRequired

ID

Email

First Name

Last Name

Phone

Job Title

Photo URL

Photo Type

Address