A free text search. Ticket numbers work well here, as do customer name or email.

Phone Number is the primary (non-mobile) phone, like home or work.

Mobile Number is the primary mobile phone - which can be used for SMS in RepairShopr.

First line of the address, like: "123 Any Street".

Here you can place a hash/object of data that we will attempt to map to your custom fields.

A brief issue description - this becomes the "Ticket Subject" when converted from a Lead to a Ticket.

This is the long description with full detail.

If you want this to tie to a Location in your RepairShopr account, you can specify this.

We will use the Phone or Email to find the matching customer in your RepairShopr account.

This is the main body of the "first comment" on the ticket, also referred to as the "Initial Issue" for the ticket.

The subject for the initial issue - generally "Initial Issue" is what you want when you create a Ticket.

If you are a big chain user, you'll want to get a location_id on all new tickets.

The Ticket Number (or ID) of the Ticket you want to update.

RepairShopr is a platform to manage a service or repair business with job tracking (ticketing) and an emphasis on great communication.

RepairShopr

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