RepairDesk + Slack

RepairDesk + Slack integrations

Send new RepairDesk tickets as channel messages in Slack

Stay on top the customer support game effortlessly. With this workflow, each time a new ticket is raised in RepairDesk, a channel message is promptly sent in Slack. This keeps your support team instantly informed, enabling them to swiftly respond to customer concerns. Get more done and boost client satisfaction with this seamless integration between RepairDesk and Slack.

When this happens...
New TicketTriggers when a new ticket is created on RepairDesk.
TriggerPolling
automatically do this!
Send Channel MessageTriggers when a new message is posted to a specific #channel you choose.
ActionWrite

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More things you can do with RepairDesk and Slack

Discover other triggers and actions you can use with RepairDesk and Slack

Employee Commission
Triggers when commission is assigned to an employee
Trigger
Polling
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New Customer
Triggers when a new customer is created on RepairDesk.
Trigger
Polling
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New Invoice
Triggers when a new invoice is created on RepairDesk.
Trigger
Polling
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New Ticket
Triggers when a new ticket is created on RepairDesk.
Trigger
Polling
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Ticket Status Change
Triggers when ticket status is changed on RepairDesk.
Trigger
Polling
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- Firt Name
- Last Name
- Email Address
- Phone Number
- Mobile Number
- Address Line 1
- Address Line 2
- Post Code
- City
- State
- Country
- Organisation
- Driving Licence
- Contact Person
- Tax Number
- Network
Action
Write
- Firt Name
- Last Name
- Email Address
- Mobile Number
- Postal Address
- Address
- Referred By
- Repair Type
- IMEI
- Serial
- Task
- Price
- Tax
- Additional Task
- Service Type
- Customer Notes
- Security Code
- Start Time
- End Time
Action
Write

- Ticket Device Id
- Ticket Id
- Status
  Required
Action
Write
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
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- Channel
  Required
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
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- Channel
- User Name
- Shared
Trigger
Instant
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- Search Query
  Required
- Optimized data
Trigger
Polling
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- Channel ID
- Reaction
- Member ID
- Message Author ID
Trigger
Instant
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- Zap Identifier
- Access type
Trigger
Instant
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New User
Triggers when a new Slack user is created / first joins your org.
Trigger
Instant
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- Text
  Required
- Remind when?
  Required
- Remind who?
Action
Write
- Conversation ID
  Required
- Scheduled As
  Required
- Scheduled Message ID
  Required
Action
Write
- Channel
  Required
- Add Zapier app to channel automatically?
- Message Text
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- File
- Thread
- Send Channel Message?
- Zap_id
Action
Write
- Allowed_delete_copy
- Conversation ID
  Required
- Message TS (ID)
  Required
- Posted By
Action
Write
- Canvas ID
  Required
- Operation
  Required
Action
Write
- Channel Name
  Required
Action
Write
- Status_copy
- Approval request message
  Required
- Send message as
  Required
- Approval type
  Required
- Zap_id
- Include a link to this Zap?
- Approve button URL
- Approve button label
- Add decline button
- Add details button
- Require confirmation
Action
Write
- First Name
- Last Name
- Title
- Email
- Display Name
- User
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
Get Message by Timestamp
This action retrieves a specific message from a conversation history in Slack using the message's timestamp.
Action
Write
Retrieve Thread Messages
This action retrieves all the messages sent to a specific thread in a selected channel.
Action
Write
Create Private Channel
This action creates a private channel in Slack.
Action
Write
- Conversation ID
  Required
Action
Search
- Conversation ID
  Required
- Message ID (ts)
  Required
Action
Search
- Conversation ID
  Required
- Message TS (ID)
  Required
Action
Search
- Email
  Required
- Return Raw Results?
Action
Search
- Full Name
  Required
- Return Raw Results?
Action
Search

Inventory Updated
Triggers when Inventory stock or prices updated on RepairDesk
Trigger
Polling
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New Inventory Item
Triggers when a new inventory item is created on RepairDesk
Trigger
Polling
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New Lead
Triggers when a new lead is created on RepairDesk.
Trigger
Polling
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New Payment Added
Triggers when a new payment is added on RepairDesk.
Trigger
Polling
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- Invoice Integer Id
- Invoice Order Id
- Payment Method
  Required
- Amount
  Required
- Notes
- Transaction Id
Action
Write
- FIrst Name
- Last Name
- Email Address
- Mobile Number
- Phone Number
- Address Line 1
- Address Line 2
- Line Item Name
  Required
- Price
- Tax
- Cost Price
- Quantity
- Description
Action
Write
- First Name
- Last Name
- Email Address
- Mobile Number
- Phone Number
- Address Line 1
- Address Line 2
- Post Code
- Referred By
- Task
- Price
- Tax
- Internal Notes
- Imei
- Serial
- Diagnostic Notes
- Due On
- Status
Action
Write
- Keyword
  Required
Action
Search
New Channel
Triggers when a new #channel is created.
Trigger
Instant
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- Include_alias
Trigger
Instant
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- Username
- Highlight Word
- Trigger for Bot Messages?
- Only Public Channels?
Trigger
Instant
Try It
- Channel
  Required
Trigger
Instant
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- Channel
  Required
- Trigger for Bot Messages?
Trigger
Instant
Try It
New Saved Message
Triggers when you save a message.
Trigger
Instant
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- Channel
  Required
- Message
  Required
- Reaction
  Required
Action
Write
- Conversation ID
  Required
Action
Write
- Channel
  Required
- Users
  Required
Action
Write
- Title
- Content
- Channel ID
Action
Write
- Send Multi Message
- Message Text
  Required
- Send as a bot?
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap_id
Action
Write
- Allowed_edit_copy
- Conversation ID
  Required
- Message TS (ID)
  Required
- Posted By
- Content Type
- Reply Broadcast
Action
Write
- Channel
  Required
- Add Zapier app to channel automatically?
- Message Text
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap_id
- File
- Thread
- Send Channel Message?
Action
Write
- Channel
  Required
- Topic
  Required
- Topic set by
Action
Write
- Status Text
- Status Emoji
- Expiration Time
Action
Write
Remove User from Channel
This action removes a specified user from a specified channel in Slack.
Action
Write
Edit Message
This action updates a specific message sent by the same Authenticated user on Slack. You need to provide the Channel ID, the Timestamp of the message to be edited, and the new text for the message.
Action
Write
Find Public Channel
This action will find a public channel in Slack using either the channel's ID or name.
Action
Write
Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
Action
Write
- Conversation ID
  Required
Action
Search
- Conversation ID
  Required
- Message ID (ts)
  Required
Action
Search
- Search Query
  Required
- Sort By
- Sort Direction
- Include Bot Messages in Search Results?
Action
Search
- ID
  Required
- Return Raw Results?
Action
Search
- Username
  Required
- Return Raw Results?
Action
Search

About RepairDesk

RepairDesk is an all-in-one repair shop management platform that helps cell phone repair shops easily manage repair jobs, inventory, customers, and much more.

Learn moreLearn moreHelpHelp

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About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Learn moreLearn moreHelpHelp

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Related Zap Templates

Send channel messages in Slack for new invoices in RepairDesk

Related Zap Templates

Send channel messages in Slack for new invoices in RepairDesk