Create new Redtail CRM activities from new RingCentral sms/mms messages received
Ensure you never miss a client communication with this workflow. When you receive a new SMS or MMS in RingCentral, it instantly creates an activity within Redtail CRM. Stay on top of customer interactions, foster better relationships, and streamline your customer service with this seamless integration.
Ensure you never miss a client communication with this workflow. When you receive a new SMS or MMS in RingCentral, it instantly creates an activity within Redtail CRM. Stay on top of customer interactions, foster better relationships, and streamline your customer service with this seamless integration.
- When this happens...New SMS/MMS Received
Triggers when there is a new SMS/MMS received.
- automatically do this!Create Activity
Creates a new activity in your database.
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Description
ViewRequired
Phone Number
Extension Number
Direction
Recording Type
Missed Calls Filter
Results
Delay By
Try ItMissed Call
Triggers when there is a new missed call.
Try ItType
Try ItNew Voicemail
Triggers when there is a new incoming voicemail.
Try It
Call Ended
Triggers when a call has been ended.
Try ItNew Call Recording
Triggers when a call has been recorded.
Try ItType
StatusRequired
Try ItRingSense Processed Recording
Triggers when RingSense generates the transcript, summary, and additional insights from a recording. This trigger can only be used by an admin user.
Try It