Phone.com + Zendesk
Create Zendesk tickets from new Phone.com SMS messages
If your business receives SMS messages from clients or potential leads this automation will help you manage those messages directly in Zendesk. Every time an SMS arrives, this integration will automatically send it to Zendesk and create a new ticket. From there, you can link the ticket to other related tickets from the same customer, allowing you to manage all your communication in one app.
If your business receives SMS messages from clients or potential leads this automation will help you manage those messages directly in Zendesk. Every time an SMS arrives, this integration will automatically send it to Zendesk and create a new ticket. From there, you can link the ticket to other related tickets from the same customer, allowing you to manage all your communication in one app.
- When this happens...New Inbound SMS
Triggers when a new SMS was received.
- automatically do this!Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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Call Completed
Triggers when an inbound or outbound call is terminated on your Phone.com account.
Try ItNew Call
Triggers when a new inbound or outbound call is initiated on your Phone.com account.
Try ItNew Call Recording
Triggers when a new call recording is created on your Phone.com account.
Try ItExtension
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New Call Log Record
Triggers when a new log entry is created for a call. Note: Multiple log entries can be created for each call.
Try ItCall Status Updated
Triggers when an inbound or outbound call's status was updated.
Try ItExtension
Try ItNew Voicemail
Triggers when a new voicemail is created on your Phone.com account.
Try It
