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Mojo Helpdesk + Slack

Send channel messages in Slack for new tickets in Mojo Helpdesk

Stay on top of your customer support by instantly sharing new Mojo Helpdesk tickets with your team in Slack. With this workflow, every time a new ticket is created in Mojo Helpdesk, the details are immediately posted as a message in the Slack channel of your choice. It's a simple yet effective way of streamlining your customer service process and keeping all team members in the loop.

Stay on top of your customer support by instantly sharing new Mojo Helpdesk tickets with your team in Slack. With this workflow, every time a new ticket is created in Mojo Helpdesk, the details are immediately posted as a message in the Slack channel of your choice. It's a simple yet effective way of streamlining your customer service process and keeping all team members in the loop.

  1. When this happens...
    Mojo HelpdeskMojo Helpdesk
    New Ticket

    Triggers when new unassigned ticket is created.

    TriggerScheduled
  2. automatically do this!
    SlackSlack
    Send Channel Message

    Triggers when a new message is posted to a specific #channel you choose.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Mojo Helpdesk triggers, actions, and search

    New Ticket

    Triggers when new unassigned ticket is created.

    Trigger
    Scheduled
    Try It
  • Mojo Helpdesk triggers, actions, and search

    New Ticket With Scheduled On

    Triggers when new unassigned ticket with a scheduled on date is created.

    Trigger
    Scheduled
    Try It
    • Ticket QueueRequired

    • TitleRequired

    • DescriptionRequired

    • Priority

    • User's email

    • Due On

    • Scheduled On

    Action
    Write
    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
  • Mojo Helpdesk triggers, actions, and search

    New Ticket With Due On

    Triggers when new unassigned ticket with a due on date is created.

    Trigger
    Scheduled
    Try It
    • Group

    • EmailRequired

    • First NameRequired

    • Last Name

    • Send welcome email?

    Action
    Write
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mojo-helpdesk logo

About Mojo Helpdesk

Help desk software that lets you centralize, assign, and track customer support requests as well as internal help desk tickets.
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Related categories

  • Customer Support

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