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Mixpanel + Zendesk

Track events in Mixpanel for new Zendesk tickets

Excellent customer support should involve the teams responsible for building and designing the products they're supporting. With this Zendesk-Mixpanel integration, when a ticket is created, an event for that user is tracked in Mixpanel. Now you can use Mixpanel reports to better understand the adoption of various features and how they relate to ticket submissions. Plus, you can even automatically send targeted notifications based on ticket submission and user actions.

Excellent customer support should involve the teams responsible for building and designing the products they're supporting. With this Zendesk-Mixpanel integration, when a ticket is created, an event for that user is tracked in Mixpanel. Now you can use Mixpanel reports to better understand the adoption of various features and how they relate to ticket submissions. Plus, you can even automatically send targeted notifications based on ticket submission and user actions.

  1. When this happens...
    ZendeskZendesk
    New Ticket

    Triggers when a new ticket is added to a view.

    TriggerScheduled
  2. automatically do this!
    MixpanelMixpanel
    Track Event

    Send an Event to Mixpanel.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
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    • Organization

    Trigger
    Scheduled
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    • ViewRequired

    Trigger
    Scheduled
    Try It
    • Tags

    Trigger
    Instant
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    • Ticket (Required for non-admins)

    Trigger
    Scheduled
    Try It
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About Mixpanel

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