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Mixpanel + Zendesk

Track events in Mixpanel for new Zendesk tickets

Excellent customer support should involve the teams responsible for building and designing the products they're supporting. With this Zendesk-Mixpanel integration, when a ticket is created, an event for that user is tracked in Mixpanel. Now you can use Mixpanel reports to better understand the adoption of various features and how they relate to ticket submissions. Plus, you can even automatically send targeted notifications based on ticket submission and user actions.

Excellent customer support should involve the teams responsible for building and designing the products they're supporting. With this Zendesk-Mixpanel integration, when a ticket is created, an event for that user is tracked in Mixpanel. Now you can use Mixpanel reports to better understand the adoption of various features and how they relate to ticket submissions. Plus, you can even automatically send targeted notifications based on ticket submission and user actions.

  1. short arrow
    long arrow
    When this happens...
    ZendeskZendesk
    New Ticket

    Triggers when a new ticket is added to a view.

    TriggerScheduled
  2. automatically do this!
    MixpanelMixpanel
    Track Event

    Send an Event to Mixpanel.

    ActionWrite

Supported triggers and actions

What does this mean?
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mixpanel logo
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About Mixpanel

Mixpanel provides product analytics for understanding user behavior in apps & websites. Build better products faster with instant insights.
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Related categories

  • Ads & Conversion
zendesk logo
zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn More

Related categories

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